Christopher Cortez

To work in a fast-paced company with the potential for growth, also to become an asset to the company. Willing to relocate: Anywhere. Authorized to work in the US for any employer

Remote Technician at Crash Champions (2024-11 – Present)

• Provide phone-based vehicle diagnostic guidance and technical solutions using supported equipment.
• Record and maintain detailed customer interaction notes in CCC and RCP
• Aim for and achieve high problem-solving resolution of customer issues using Microsoft Teams
• Intricate knowledge of SI and OEM software for several vehicle manufacturers
• I-car certified technician with the ability to understand and communicate technical knowledge of automotive vehicles
• Support daily operations and perform other duties as requested; uphold strong customer service, problem-solving, multitasking, and clear verbal/written communication.

Manual laborer at Pronto staffing (2012-01 – 2024-11)

• Operate and maintain production machinery and equipment safely and efficiently.
• Load, unload, and move raw materials, components, and finished goods.
• Perform assembly, packaging, labeling, and quality inspection tasks on the production line.
• Follow standard operating procedures (SOPs), safety protocols, and production schedules.
• Monitor product quality, identify defects, and report issues to supervisors.
• Clean and maintain work area, tools, and equipment; assist with inventory counts and basic maintenance.

Data Science in Google Data Analytics Certification – Coursera (2023-11)