Remote Technician at Crash Champions (2024-11 – Present)
- Provide phone-based vehicle diagnostic guidance and technical solutions using supported equipment.
- Record and maintain detailed customer interaction notes in CCC and RCP
- Aim for and achieve high problem-solving resolution of customer issues using Microsoft Teams
- Intricate knowledge of SI and OEM software for several vehicle manufacturers
- I-car certified technician with the ability to understand and communicate technical knowledge of automotive vehicles
- Support daily operations and perform other duties as requested; uphold strong customer service, problem-solving, multitasking, and clear verbal/written communication.
Manual laborer at Pronto staffing (2012-01 – 2024-11)
- Operate and maintain production machinery and equipment safely and efficiently.
- Load, unload, and move raw materials, components, and finished goods.
- Perform assembly, packaging, labeling, and quality inspection tasks on the production line.
- Follow standard operating procedures (SOPs), safety protocols, and production schedules.
- Monitor product quality, identify defects, and report issues to supervisors.
- Clean and maintain work area, tools, and equipment; assist with inventory counts and basic maintenance.
