Dispatcher
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Communicating with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services. Works with route management software to coordinate efficiency of drivers, trucks and containers while creating capacity, to increase productivity while still focusing on safety. Create an environment that ensures prompt, courteous customer service.
Dispatcher - Casella Waste Systems - Lenox, MA
(2023-05 - 2024-09)
Communicating with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services. Works with route management software to coordinate efficiency of drivers, trucks and containers while creating capacity, to increase productivity while still focusing on safety. Create an environment that ensures prompt, courteous customer service.
Vice President/Dispatcher - George Propane - Goshen, MA
(1997-01 - 2023-12)
Vice President of one of Western Massachusetts' largest residential, industrial, and commercial propane distributors, serving as IT manager, driver dispatcher, route scheduler, and on-call service manager, overseeing employee training, ensuring safety compliance, and customer satisfaction. Installed on-board tablets in trucks to use routing software.
Bachelor of Science - Business Management - Bryant University (1990-01 - 1994-01)
