Custodian
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Significant experience and a record of accomplishments provide excellent qualifications in CUSTOMER SERVICE, SALES/MARKETING, TRAINING, OPERATIONS and MANAGEMENT. Combine exemplary organizational and time management talents in the coordination of multi-task responsibilities. Interface effectively with clients, vendors, coworkers and management. Emphasize quality customer service at all times. Deliver a history of dependability, achievement and a strong work ethic.
Custodian - City of Montclair - Montclair, CA
(2020-01)
Perform multiple customer service, janitorial and event planning functions at city facilities including the City Hall, the senior center, youth center, recreation center and community center. Review daily orders and requests to prioritize the schedule. Provide a safe and secure environment for all staff and visitors.
Handle facility maintenance, replace lighting and check all fire safety devices. Operate a wide variety of equipment and utilize cleaning chemicals. Plan and decorate facilities and exteriors for multiple holiday functions and public events.
Maintain an inventory of supplies, chemicals, tools and machine parts.
Owner / Operator / Manager - Lily's Tacos - La Verne, CA
(2015-01 - 2020-12)
Directed all daily operations at this self-owned restaurant, which offers sit-down and take-out service. Established operational policies/procedures, and implemented new protocols as appropriate. Purchased all food and restaurant supplies for the business.
Analyzed costs to determine pricing. Also purchased capital equipment, including a new grill and a refrigerator. Interviewed, hired, trained, scheduled and oversaw a staff of 8. Developed menus, and added new offerings to attract clientele, such as vegan items and specialty tropical beverages.
Set up Uber, Postmates and Grub Hub as well as social media marketing via Instagram. Created coupons to stimulate sales. Managed accounting, cash flow, A/P, insurance, workers' compensation and vendor relations.
Billing & Coding / Collections / Customer Service / File Clerk - San Antonio Community Hospital - Upland, CA
(2004-01 - 2012-12)
Promoted to increasingly responsible positions during tenure with the hospital. Managed billing and coding responsibilities for the PPO and HMO plans of insurance carriers, including Blue Cross, Blue Shield, Aetna and United Healthcare, as well as for Medicare and MediCal. Billed for all departments, including inpatient and outpatient services.
Communicated extensively with hospital staff, patients, and insurance representatives. Researched and resolved concerns about individual bills and accounts. Developed strong knowledge of ICD and CPT codes and medical terminology.
Achieved high accuracy. Collected on outstanding bills from both patients and insurance companies. Engaged in a high volume of phone calls. Researched claims and communicated with all parties. Utilized a customer service approach to resolve problems.
Received a high volume of inbound calls from patients inquiring about bills. Explained coverages. Also directed calls to various departments. Pulled files for physician offices.
Graduate - Pomona High School
