Licensed Realtor at Keller Williams Island Life (2016-01 – Present)
- Ensured smooth and successful transactions by coordinating activities between Buyers, Sellers, Escrow Agent, Home Inspector, and Contractors, achieving complete satisfaction and timely closing of Real Estate deals using effective listening and communication skills.
- Achieved client fiduciary interests by negotiating and preparing contracts effectively, resulting in successful and compliant real estate transactions.
Senior Customer Success Manager at ComplianceQuest (2019-01 – 2024-01)
- Served as primary customer contact for CQ, an eQMS software solution provider, driving long-term client success, ARR, and retention across enterprise and emerging global accounts.
- Acted as SME for implementation of Best Quality Practices, fostering a positive collaborative process through Onboarding, Training, Delivery, Support, Development, Upgrades, and Renewals.
Senior Quality Systems Manager at PGT Industries (2014-01 – 2019-01)
- Championed corporate Quality culture and continuous improvement initiatives, driving accountability and permanent solutions to Manufacturing Process and Product issues.
- Established Internal Weekly Corrective Action Review, resulting in improved resolution of process and product issues.
- Enacted comprehensive manufacturing Audit Processes by administering cloud-based audit software, evaluating and implementing eQMS System, and establishing internal ISO 9001 Auditor training and certification program.
Licensed Financial Advisor / Banker at Citizens Wealth Management / SunTrust (2007-01 – 2014-01)
- Serviced four Citizens Bank branches throughout southern lakes region of New Hampshire, managing 600+ clients and over $250MM in assets as a Licensed Series 7 / 66 Financial Investment and Insurance Advisor.
- Performed regular portfolio reviews to determine suitability, investment performance, sales of financial products and solutions, enhancing client satisfaction and retention as both a Financial Advisor and Banker at SunTrust.
Director, Manufacturing Operations at Apex Industries – INTEL (1995-01 – 2006-01)
- Directed major organizational overhaul at Apex, transforming a 30-employee plastics manufacturing 'Job Shop' by implementing Manufacturing Process and Quality Control systems, achieving Intel approved 'Copy Exact' process methodology and approval as an Intel Certified supplier.
- Managed all off-site Field Service operations, commercial contract negotiations, coaching and development of cleanroom manufacturing personnel, and supplier corrective action requests, improving operational efficiency.
- Promoted to SCP Regional Field Service Manager, responsible for 118 full-time 24/7 Site Sustaining Engineers at nine Intel Wafer Fabrication sites nationwide, ensuring continuous support and high equipment uptime.
- Served as Strategic Account Manager for PCI, representing over 90% of company net sales at $200MM annually, strengthening client relationships and revenue.
- Installed, qualified, maintained, and developed preventive maintenance and training programs for QCO semiconductor manufacturing capital equipment as Field Service Engineer, increasing equipment reliability and customer satisfaction.
Machinist Mate, STREAM Division at United States Navy (1985-01 – 1989-01)
