Regional Training Manager, Operations Manager
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I am a very passionate, hard-working, and outgoing individual who loves growing on a daily basis. I love being put into situations where critical thinking is key, and using my team to collectively establish a path towards success. I am a natural born leader, and everything that I do, I strive to absorb vast amounts of knowledge to further my success.
February 2020 - Current
CalSec Protective Services - Armed Security Operations Manager
● Managed 5 different client sites to ensure safety of the clients and guards
● Trained guards on customer service, safety protocols, and company standards
● Conducted site checks to ensure guard professionalism, uniform standards, ensure permits are up to date, and to consult with clients about possible security opportunities within the location.
● Created post orders for each location to ensure universal standards and expectations for each site
● In charge of all payroll and scheduling to ensure all locations are staffed 24/7 and guards are paid on time
● In charge of maintaining client-contractor relationships to ensure renewal of contracts and a healthy partnership.
January 2017 - February 2020
Nekter Juice Bar, Corporate- Regional Training Manager
● Traveled nationally to conduct new store openings for corporate and franchise locations
● Conducted pre-opening and post-opening conference calls with the franchisees to discuss construction permitting, pre-training preparation, and building a weekly plan to ensure training and store opening success.
● Helped build the new online digital training program by creating in-field training videos and content to ensure franchisees and corporate managers success for audits and brand standards.
● When not traveling - would work with the district managers to ensure brand standards were being met and developed the top performing restaurant managers in the district into becoming training stores for future franchisees.
● Conducted monthly audits on the corporate training locations to ensure new franchisee training success
● Held classroom training sessions for new Franchisees to discuss their business agreements, legalities of Corporate-Franchisee relations, construction processes, and how to run highly profitable stores.
Community College - mechanical engineering
