Operations Lab Manager-Anatomic Pathology and Microbiology - Mary Washington Hospital - Fredericksburg, VA
(2022-01)
Manage a team of 25 ensuring timely testing and reports to aid physicians in the diagnosis and provision of quality patient care in support of departmental and hospital goals.
- Supervise daily lab operation activities to guarantee accurate reporting of laboratory procedures to ensure validity of reported results and performance in accordance with department and medical guidelines.
- Monitor department quality control to maintain effective operation of instrumentation and quality of reported test results and to meet accreditation standards.
- Evaluate abnormal and routine tests results and resolve instrumentation problems to confirm validity of reported results in accordance with departmental and regulatory guidelines.
- Assist in evaluating new instrumentation and procedures to maintain state-of-the-art laboratory performance and capability.
- Monitor opportunities for increased efficiency and cost containment.
- Collaboratively develop and implement technical orientation programs for new employees and coordinate continuing education to ensure quality employee development.
- Redesigned the layout of the Anatomic Pathology lab to incorporate a second grossing hood and the cytology prep area for greater efficiency and support.
- Acquired new MS Prime and Virtuo blood culture system
- Implementing Digital Pathology Leica GT 450 Scanner
Interim Lab Manager - Stafford Hospital, A Division of Mary Washington Healthcare - Stafford, VA
(2022-01 - 2022-12)
Manage a team of 27 ensuring timely testing and reports to aid physicians in the diagnosis and provision of quality patient care in support of departmental and hospital goals.
- Supervise daily lab operation activities to guarantee accurate reporting of laboratory procedures to ensure validity of reported results and performance in accordance with department and medical guidelines.
- Monitor department quality control to maintain effective operation of instrumentation and quality of reported test results and to meet accreditation standards.
- Evaluate abnormal and routine tests results and resolve instrumentation problems to confirm validity of reported results in accordance with departmental and regulatory guidelines.
- Assist in evaluating new instrumentation and procedures to maintain state-of-the-art laboratory performance and capability.
- Monitor opportunities for increased efficiency and cost containment.
- Collaboratively develop and implement technical orientation programs for new employees and coordinate continuing education to ensure quality employee development.
Manager, Histology - Methodist Hospital - San Antonio, TX
(2021-01 - 2022-12)
- Managed operations and organized staff schedules for a team of 32, overseeing costs and associated metrics. Redesigned staffing model to maximize staff productivity during peak times.
- Manage daily workflow of histology, Immunohistochemistry (IHC), transcription, send-outs and the Morgue.
- Drove process enhancements by improving IHC TAT from three days to under 24 hours. Improved H&E process for biopsies from 24 hours to 12 hours.
- Led retrofit operations of the morgue to improve capacity.
- Introduced concept of Decedent Affairs Manager over the morgue.
Director Lab Operations, East - Zoetis Reference Labs
(2020-01 - 2021-12)
- Directed operations of six spoke laboratories as well as recruiting, staffing and onboarding for current and new labs.
- Managed problem resolution, troubleshooting, performance management and conflict management.
- Administered payroll and created employee schedules.
Lab Operations Manager, Surgical Pathology - SSM Health, St. Mary's Hospital - Madison, WI
(2019-01 - 2020-12)
- Managed daily operations of surgical pathology and newly acquired cytology lab.
- Designed and managed build out of new cytology preparation lab and screening room-saving roughly 30% on the project cost.
- Budget for newly acquired Cytology lab integrated the staff. Full onboarding, revalidation, functionality were achieved in 3 days.
- Led successful CAP inspection with just one deficiency.
Manager, Anatomic Pathology - Wisconsin Diagnostic Labs (formerly Dynacare) - Milwaukee, WI
(2014-01 - 2019-12)
Managed operations of a CAP-accredited Academic Medical Center Laboratory comprised of 16 faculty Pathologist, 16 residents, 4 fellows, and 56 staff.
- Streamlined Cytology-implemented Hologic T5000 Duo imager and scopes decreasing TAT from 5-7 days to one day. Reduced cytology lab assistant FTEs by 50%.
- Implemented first-of-a kind H&E Stainer driving the staining quality for the customer.
- Implemented barcode specimen tracking for Anatomic Pathology.
- Streamlined the IHC section, reducing the FTE needs by 60%.
- Promoted employee development by designing and implementing career ladders for the department.
Director Lab Operations - PARKS DERMATOLOGY CENTER - Ormond Beach, FL
(2012-01 - 2014-12)
Directed the business operations of a start-up dermatopathology histology lab.
- Designed equipment selection, wrote SOP's and policies, tested equipment, monitored AHCA /CLIA certification and led staffing and training.
Histology Manager - Ameripath - Orlando, FL
(2011-01 - 2012-12)
Managed 52 staff in Specimen processing, non-GYN cytology, immunohistochemistry, special stains, and histology.
- Implemented workload tracking, slide printer install, and setup Selection, install and setup of DAKO Coverstainer.
- Returned the lab to compliance by successfully passing internal inspection not previously passed in the past three years.
- Successfully led the way to pass CAP inspection, not passed in two previous attempts.
Supervisor Anatomic Pathology - Providence Alaska Medical Center - Anchorage, AK
(2008-01 - 2011-12)
- Implemented lean principles to streamline the department and improve workflow.
- Managed the first successful launch of the EPIC Anatomic Pathology module.
- Served as DDI certified Leadership Development Facilitator for Providence Alaska Learning Institute.
- Member of the Providence Alaska Leadership Development Advisory Council.
- Managed hiring, orientation, training and day-to-day operations for staff of 18 staff for the largest hospital in Alaska.
- Managed department budget and productivity: Cytology, Histology, Transcription, and Autopsy Services.
- Oversight of quality assurance and quality improvement.
- Oversight of CAP, CLIA, OSHA, HIPAA, JCAHO departmental compliance.
- Instrumental in leading the department to a passing score by the College of American Pathologist inspection without deficiencies.
- Managed all aspects of staff performance: to include coaching, performance feedback, and progressive discipline process.
- Formulated training policies, procedures and schedules.
- Trained lab assistants for certification as ASCP Histotechnologist and cross-training of other staff.
- Utilized individual training, group instruction, lectures, on-the-job training, demonstrations, conferences, meetings, and workshops.
Supervisor Anatomic Pathology - Mercy Hospital - Portland, ME
(2006-01 - 2008-12)
- Recommended, selected, and implemented instrumentation to increase revenue, improve workflow, decrease turnaround time and improve client and staff satisfaction.
- Designed, planned, budgeted, and hired additional staff in preparation for the transition of the department to the new hospital site.
- Served as College of American Pathologist inspector for 2006 and Laboratory Safety Officer.
- Active member of the hospital safety committee.
- Designed and implemented an immunohistochemistry peer review program.
- Engaged in staff development in anticipation of potential staffing shortfall.
- Prepared weekly staff scheduling and approved payroll and ordering of supplies.
- Coached, counseled, and evaluated staff to align with department and organizational goals.
Supervisor Histology - Labcorp - Portsmouth, NH
(2005-01 - 2006-12)
Supervisor, Histology & Manager, National Technical Training - IDEXX - MA
(2002-01 - 2004-12)
Hospital Corpsman, Clinical Lab Technician, Histology - U.S. Navy
