Customer Service Professional
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Customer service professional with 10+ years of experience handling high-volume customer interactions, issue resolution, scheduling, and documentation. Proven ability to support customers via phone and email, follow procedures, and maintain accuracy in fast-paced environments. Comfortable working independently in remote settings and adapting quickly to new systems. Seeking remote or hybrid Customer Service / Call Center roles.
Delivery Driver — Independent Contractor - Walmart
(2024-01 - 2025-01)
Provided professional, customer-focused service during deliveries, representing brand standards. Addressed customer questions, order issues, and delivery concerns calmly and efficiently. Followed routing procedures, app-based workflows, and performance metrics. Maintained reliability, time management, and consistent service quality.
Owner / Customer Service & Operations - Preserved Memories Video
(2015-01 - 2025-01)
Served as primary customer contact, handling inbound phone and email inquiries, service explanations, and follow-ups. Resolved customer issues independently with a focus on first-contact resolution and customer satisfaction. Managed scheduling, order tracking, invoicing, and customer records with consistent accuracy.
Explained services, timelines, and pricing clearly to customers with varying technical familiarity. Maintained detailed documentation of customer interactions and service outcomes. Supported remote workflows, digital delivery, and virtual customer communication.
Guest Services Manager - Samana Float Center
(2021-01 - 2023-01)
Served as first point of contact for guests, handling phone inquiries, scheduling, memberships, and billing questions. Resolved guest concerns professionally, frequently during the first interaction. Managed high-volume scheduling and front-desk operations with accuracy. Followed policies, procedures, and service standards in a customer-centric environment.
Ticketing & Guest Relations - Esquire Theatre
(2018-01 - 2022-01)
Assisted customers with ticket purchases, seating questions, and event information. Processed transactions accurately while maintaining a positive customer experience. De-escalated customer concerns during high-traffic events.
Kitchen Staff - Rebel Restaurant
(2016-01 - 2018-01)
Worked effectively in a fast-paced environment, following procedures and team coordination. Demonstrated reliability, adaptability, and attention to detail.
