CEO at Nissi's Network Inc. (2019 – Present)
Dedicated visionary leader with strategic direction to combat human trafficking through the implementation of robust supply chain, logistics and distribution management solutions. Oversees program development, stakeholder management, fundraising and operational management.
- Provides ongoing support with training, coaching and development career paths for clients growth opportunities
- Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client
- Executes on relationship management activities to identify client issues and opportunities, develops detailed action plans to improve the community and client relationship, with special attention on high-risk or most difficult communities
- Modeled company culture, values and brand promise to foster and strengthen client relationship within our communities
- Brand manager communicating and demonstrating the value and benefits of our products and services
- Builds strong relationships with board members who provide leadership to the community managed by being a trusted advisor, listening with an open mind to acquire new solutions to specific situations, with follow through on commitments with honesty and transparency
- Partners with and leverages internal cross-functional support teams to deliver high-quality and prompt customer service that is in line with community and client expectations
- Effectively leads the communication and change management of corporate initiatives that directly impacts the community and the client
- Takes ownership of controllable key performance indicators for the book of business to ensure customer experience, client relationship growth, profitability, capacity for community growth and success rates
- Is accountable for managing client contracts and obtaining timely renewals
- Senior leadership that develops business plans and supports the delivery of corporate initiatives to all direct reports in line with strategic objectives for clients and community growth
