Christopher Miller

Hardworking and results-driven automotive service advisor with 9 years of experience in customer service and team management within the automotive industry. Proven track record in enhancing customer satisfaction and driving sales through effective service writing and upselling techniques. Skilled in managing operations, training staff, and maintaining high-performance standards. Recognized for fostering strong client relationships and ensuring efficient workflow in fast-paced environments.

Owner / Lead Photographer - Northwest Elevated Images - Redmond, WA

(2018-01)

• Capture dynamic motorsport photography at events, in studio, and on location
• Utilize Adobe Lightroom, Photoshop, and Illustrator to edit, retouch, and prepare final deliverables
• Manage full photography lifecycle including planning, shooting, editing, and client delivery
• Build and maintain strong relationships with clients and sponsors; coordinate shoots on tight timelines
• Design branded digital content and marketing materials for web and social media

Store Manager - Midas Tire & Auto - Bellevue, WA

(2025-12 - 2026-03)

As an Automotive Store Manager, I lead the daily operations of the shop with a focus on driving sales, improving performance, and delivering a high level of customer service. I take pride in setting the standard, leading by example, and creating an environment where the team can grow while consistently exceeding customer expectations.

• Work closely with service advisors and technicians to develop their skills, maintain strong team morale, and ensure accountability across all areas of the business
• Monitor key performance indicators, manage workflow and scheduling, control expenses, and oversee inventory to keep the store running efficiently and profitably

Service Writer / Advisor - All Wheel Drive Auto - Kirkland, WA

(2023-01 - 2025-12)

• Deliver high-touch customer service by assessing client needs and recommending services
• Use CRM systems to manage appointments, service records, and follow-ups
• Collaborate with technicians to explain diagnostics and ensure service accuracy
• Consistently meet sales goals by identifying client needs and upselling services

Manager of Vehicle Services - Firestone Complete Auto Care - Phoenix, AZ

(2017-12 - 2023-01)

• Oversaw team operations and provided hands-on training in customer service and diagnostics
• Managed retail inventory, vendor relations, and employee schedules
• Recognized for maintaining a high customer satisfaction rate and workflow efficiency

IT Project Manager - Saxton Bradley Inc. - Phoenix, AZ

(2017-01 - 2017-11)

• Led complex technical projects and vendor relationships
• Produced documentation, visuals, and training materials