Director of Clinical Simulation - St. John's University
(2024-08)
- Direct and support all the simulation and lab activities in the Simulation Center.
- Responsible for planning, designing, implementing, coordinating, and evaluating simulation based learned activities for the nursing program.
- Directing and coordinating the overall operations of the simulation center and nursing skills labs.
- Facilitating the learning process that creates a safe and supportive student learning environment.
- Overseeing the regular maintenance and repair of all simulation equipment including computers, audio-visual equipment, and simulators.
- Communicating effectively with equipment manufacturers as needed.
- Providing technical support for all equipment within the simulation center and skills labs.
Senior Simulation Technologist - Adelphi University
(2018-10 - 2024-08)
- Collaborate with Adelphi University IT department to deliver seamless integration of simulation with the Adelphi University software systems and the simulation lab. Diagnose and resolve connectivity issues with IT as needed.
- Maintain knowledge and promote best practice of simulation-based education.
- Work with simulation system vendor to diagnose and resolve all simulation system issues.
- Coordinate yearly maintenance, repair and necessary replacement of simulation equipment and multimedia peripherals with manufacturer as needed.
- Troubleshoot technical problems that arise with simulators, software, and hardware and A/V. technologies. Create troubleshooting documentation through the AU Work Order system.
- Install software upgrades and components as directed by manufacturers to maintain equipment functionality.
- Recommend, plan and develop innovative ways to maximize efficiency and improve quality of simulation based education and operations within the learning laboratories.
- Provide technical level 1 and level 2 support for the simulation suite and classroom.
Senior Endpoint Technician - Adelphi University
(2016-02 - 2018-10)
- Provide technical hardware and software service in the form of set up, testing, installation, maintenance, and break/fix of all physical endpoints.
- Provide support on site and via telephone, email and other methods for client inquiries and problems; investigate, troubleshoot and respond in a timely and professional fashion.
- Manage New Faculty Deployments, Departmental moves, new allocations, Campus events, off site coordination, etc.
- Supervise student and part time staff.
Technology Specialist (Part-Time) - Molloy College
(2015-02 - 2018-02)
- Support end-users with IT related problems in a responsive and service oriented manner
- Assist and support events that require information technology equipment: on-campus conferences, lectures and/or special presentations
- Receipt, set up, deployment, maintenance support of IT related equipment: desktops, laptops, printer's copiers, and media equipment for use by administrators, faculty, students and staff across the Molloy campus.
College Laboratory Technician - Queensborough Community College
(2012-01 - 2015-01)
- Check the work efficiency of the computer hardware components such as disk drives, monitors, keyboards, and CPU to preserve the computer lab and its equipment proficiently.
- Maintaining the LAN connection in the computer lab through server, installing, maintaining and constant upgrading of software and hardware for all the computers in the lab and repairing hardware like printer, mouse, and keyboard if possible thus lowering down the expenses.
- Keep track of the students entering and leaving the computer lab. Supervise their activities while working on the computers.
IT Network Support Associate - Winthrop University Hospital
(2013-07 - 2014-02)
- Provides technical support in the use of personal computer hardware, software, and specialized mainframe technology, operates a multi-platform, complex computer environment, or monitor the production scheduling, execution, and successful completion of production jobs.
- Sets up and configures desktop computers, peripherals and accounts assigning security level.
- Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate.
