Vice President of Operations - Better Living Now (acquired by Rotech) - Hauppauge, NY
(2022-10 - 2025-08)
- Spearheaded the seamless integration of our business into a new ownership structure, ensuring uninterrupted productivity and operational efficiency.
- Oversaw employee relations and corporate initiatives, fostering a positive work environment conducive to achieving organizational goals.
- Collaborated with the Executive Team to review, identify, and prioritize strategic initiatives, driving team engagement and aligning efforts to meet aggressive company targets.
Vice President of Operations - Better Living Now
(2017-01 - 2025-08)
- Directed end-to-end operations for Durable Medical Equipment (DME) and Pharmacy services, leading a team of 150+ and cultivating a culture of excellence, accountability, and cross-functional collaboration.
- Revised sales from $11M to $41M by expanding into DME rentals and insulin pump/CGM products, securing manufacturer contracts with rebates, and driving an 84% reorder rate after losing 60% of patients to a PBM shift.
- Drove immediate sales growth by establishing a new facility in Idaho for BLN in 2022.
- Directed and managed a comprehensive response to a top-tier Pharmacy Benefit Manager (PBM) audit involving $3.5 million in claims; successfully contested an initial $1.2 million overpayment determination, resulting in no financial restitution required from the company.
- Formed strategic health plan partnerships to deliver a Diabetes Management program, enrolling 1,000 members monthly and generating $800 in average quarterly revenue per patient.
- Implemented data-driven strategies to enhance patient compliance, leveraging customer ordering insights to refine processes and ensure superior service delivery.
- Collaborated with top-tier health insurance providers to negotiate and establish innovative agreements and disease management initiatives, resulting in significant health plan cost savings and enhanced Healthcare Effectiveness Data and Information Set (HEDIS) scores.
- Led the successful integration of critical software enhancements into our order management system, revolutionizing order intake, customer service, and medical claims processes.
- Negotiated rebate contracts with vendors, expanding market reach and boosting revenue streams through strategic collaborations.
- Spearheaded market expansion efforts, meticulously researching opportunities, mitigating risks, and executing successful entry strategies to drive organizational growth.
Director of Operations - Better Living Now
(2014-01 - 2017-01)
- Developed robust client relationships by swiftly addressing complaints and disputes, ensuring prompt issue resolution, and aligning service delivery with client requirements and medical policies.
- Streamlined day-to-day operations by implementing innovative policies and procedures, continually enhancing department process efficiencies.
- Mentored department managers to optimize goal achievement and team effectiveness, driving operational excellence through strategic guidance and support.
- Spearheaded cross-functional project teams, driving increased productivity and successful project completion through collaborative leadership.
- Promoted a culture of safety and excellence by enforcing compliance with regulations, policies, and procedures, conducting regular audits, and fostering a secure work environment.
Diabetes Technology Group Manager - Better Living Now
(2011-01 - 2014-01)
- Developed a supportive work environment focused on continuous improvement, equipping teams with essential tools and resources to deliver exceptional customer service.
- Partnered with cross-functional colleagues to develop and deploy automated reporting processes, ensuring adherence to contractual obligations and enhancing operational efficiency.
- Created training programs focused on insurance and customer service excellence, empowering staff with industry best practices.
- Partnered with diabetes device manufacturers to drive successful product launches, implement cost-saving measures, and stimulate sales growth nationwide.
