Christopher Rhodes

Sports Management major with a concentration in Broadcasting Journalism equipped with an understanding of the sports industry, journalism and media communication. A thorough understanding of the intricacies of sports management, marketing, finance, and organizational dynamics within sports. Broadcasting journalism has sharpened my abilities in storytelling, interviewing, and reporting sport events necessary to engage with multiple audiences through diverse multimedia platforms.

Functional Analyst/ Football Coach at Westlake High School (2024-01 – Present)

• Analyzed and documented business requirements to support system enhancements and new implementations.
• Collaborated with cross-functional teams, including developers and stakeholders, to ensure functional requirements were accurately translated into technical specifications.
• Assisted in identifying business process inefficiencies and provided recommendations for improvement.
• Developed and maintained user manuals and documentation to guide end-users and support teams.
• Conducted system testing and provided feedback on system performance and user experience.
• Managed and tracked project deliverables to ensure deadlines were met in a timely manner.

Scheduling Coordinator at Centers For Advanced Orthopedics (2023-01 – 2024-01)

• Schedule new and follow-up appointments for orthopedic consultations, surgeries, injections, imaging (e.g. X-rays, MRIs), and physical therapy
• Coordinate pre-op and post-op appointments, ensuring proper timelines and provider availability
• Verify provider calendars and ensure appropriate time slots based on procedure type
• Confirm appointments via phone, text, or patient portals
• Provide patients with pre-visit instructions (e.g., fasting, forms, arrival times)
• Answer patient inquiries regarding orthopedic procedures, timelines, or referrals
• Obtain and verify insurance authorizations and referrals for surgeries and diagnostic procedures
• Communicate with insurance companies for precertifications
• Ensure all documentation is received and accurate prior to scheduling
• Use EMR systems (e.g., Epic, Allscripts, Athena) to update appointment details, clinical notes, and provider schedules
• Track canceled, rescheduled, or no-show appointments and notify providers as needed
• Maintain accurate patient and provider records
• Communicate with physicians, medical assistants, nurses, and front desk to ensure seamless patient flow
• Alert staff to changes in schedule or urgent appointment needs
• Participate in team meetings to discuss scheduling improvements

Customer Service Administrator at NFC Amenity (2022-01 – 2023-05)

• Customer service planning and meeting experience, including logistical activities.
• Events management and reporting including statistics and budgeting activities.
• Files management, data entry and presentation skills experience.
• Inventory management including monitoring, stocking equipment and supplies.
• Administrative experience including answering phones, forwarding messages, and responding to customer inquiries.
• Equipment and ground maintenance including ensuring carts were available and safety regulation and procedures relative to instructional and sport activities.

Football Coach Intern/Sports Coordination at Wise High School (2020-08 – 2021-02)

• Mentor for multiple sports, including basketball, football, including promotion, developing and distributing highlight tapes in support of scholarship programs
• Sports planning and development relative to high school sports including practices, games and tournament competition
• Offsite activity coordination and development activities including skills assessment, and behavior management
• Conflict resolution and interpersonal skills including creating strategies to work with various age groups
• Student Sport Advocate including management of media relations, branding and imaging for college level students.

Bachelor of Science in Sports Management – Bowie State University (2024-12)