Functional Analyst/ Football Coach at Westlake High School (2024-01 – Present)
- Analyzed and documented business requirements to support system enhancements and new implementations.
- Collaborated with cross-functional teams, including developers and stakeholders, to ensure functional requirements were accurately translated into technical specifications.
- Assisted in identifying business process inefficiencies and provided recommendations for improvement.
- Developed and maintained user manuals and documentation to guide end-users and support teams.
- Conducted system testing and provided feedback on system performance and user experience.
- Managed and tracked project deliverables to ensure deadlines were met in a timely manner.
Scheduling Coordinator at Centers For Advanced Orthopedics (2023-01 – 2024-01)
- Schedule new and follow-up appointments for orthopedic consultations, surgeries, injections, imaging (e.g. X-rays, MRIs), and physical therapy
- Coordinate pre-op and post-op appointments, ensuring proper timelines and provider availability
- Verify provider calendars and ensure appropriate time slots based on procedure type
- Confirm appointments via phone, text, or patient portals
- Provide patients with pre-visit instructions (e.g., fasting, forms, arrival times)
- Answer patient inquiries regarding orthopedic procedures, timelines, or referrals
- Obtain and verify insurance authorizations and referrals for surgeries and diagnostic procedures
- Communicate with insurance companies for precertifications
- Ensure all documentation is received and accurate prior to scheduling
- Use EMR systems (e.g., Epic, Allscripts, Athena) to update appointment details, clinical notes, and provider schedules
- Track canceled, rescheduled, or no-show appointments and notify providers as needed
- Maintain accurate patient and provider records
- Communicate with physicians, medical assistants, nurses, and front desk to ensure seamless patient flow
- Alert staff to changes in schedule or urgent appointment needs
- Participate in team meetings to discuss scheduling improvements
Customer Service Administrator at NFC Amenity (2022-01 – 2023-05)
- Customer service planning and meeting experience, including logistical activities.
- Events management and reporting including statistics and budgeting activities.
- Files management, data entry and presentation skills experience.
- Inventory management including monitoring, stocking equipment and supplies.
- Administrative experience including answering phones, forwarding messages, and responding to customer inquiries.
- Equipment and ground maintenance including ensuring carts were available and safety regulation and procedures relative to instructional and sport activities.
Football Coach Intern/Sports Coordination at Wise High School (2020-08 – 2021-02)
- Mentor for multiple sports, including basketball, football, including promotion, developing and distributing highlight tapes in support of scholarship programs
- Sports planning and development relative to high school sports including practices, games and tournament competition
- Offsite activity coordination and development activities including skills assessment, and behavior management
- Conflict resolution and interpersonal skills including creating strategies to work with various age groups
- Student Sport Advocate including management of media relations, branding and imaging for college level students.
