Christopher Spears

Help answer questions for agents Handle escalated customer service situations Monitor quality on phone calls

Supervisor - Guitar Center

(2020-04)

• Help answer questions for agents
• Handle escalated customer service situations
• Monitor quality on phone calls
• Track agent sales goals and promote a sales-oriented atmosphere to help team members succeed
• Manage schedule requests

Team Lead - Guitar Center

(2019-02 - 2020-04)

• Help answer questions for agents
• Handle escalated customer service situations
• Monitor quality on phone calls

Sales Associate - Guitar Center

(2013-10 - 2019-02)

• Sell musical equipment via telephone
• Handle customer service issues
• Use POS programs, email and chats through RightNow and MIRetail
• Learn essential product knowledge to provide adequate customer service

Front Desk Clerk - Quality Inn - Carmel

(2015-09 - 2016-04)

• Man the front desk and check guests in and out
• Attend to any customer service issues
• Keep hotel organized and all areas between maintenance and housekeeping updated

Guitar Technician/Stage Manager - The Reverend Peyton's Big Damn Band

(2017-09 - 2018-01)

• General guitar maintenance
• String changes
• Stage management i.e. hooking up all musical equipment
• Make washboards
• Sound check
• Various other aspects as part of show

Film and Video - Purdue University (2007-01 - 2008-12)

Visual Communications - Indiana University (2008-01 - 2010-12)