Supervisor - Guitar Center
(2020-04)
- Help answer questions for agents
- Handle escalated customer service situations
- Monitor quality on phone calls
- Track agent sales goals and promote a sales-oriented atmosphere to help team members succeed
- Manage schedule requests
Team Lead - Guitar Center
(2019-02 - 2020-04)
- Help answer questions for agents
- Handle escalated customer service situations
- Monitor quality on phone calls
Sales Associate - Guitar Center
(2013-10 - 2019-02)
- Sell musical equipment via telephone
- Handle customer service issues
- Use POS programs, email and chats through RightNow and MIRetail
- Learn essential product knowledge to provide adequate customer service
Front Desk Clerk - Quality Inn - Carmel
(2015-09 - 2016-04)
- Man the front desk and check guests in and out
- Attend to any customer service issues
- Keep hotel organized and all areas between maintenance and housekeeping updated
Guitar Technician/Stage Manager - The Reverend Peyton's Big Damn Band
(2017-09 - 2018-01)
- General guitar maintenance
- String changes
- Stage management i.e. hooking up all musical equipment
- Make washboards
- Sound check
- Various other aspects as part of show
