Christopher Toliver

Hands-on operations and customer-service professional with 5+ years of experience across Menards, The Home Depot, and Walmart, including prior Team Lead responsibility. Currently pursuing a Bachelor of Science in Information Technologies at Southern New Hampshire University with an Artificial Intelligence and Machine Learning focus. Brings experience with safety-focused material handling, forklift training, heavy building materials, fast-paced operations, team coordination, problem solving, and following established procedures.

Technically curious, comfortable with computer hardware and basic troubleshooting, and motivated to build a long-term career in data center operations, critical infrastructure, and AI-ready technology environments.

Retail Team Member / Operations at Menards (2026-02 – Present)

• Support daily retail and operations work in a high-volume environment, balancing customer needs, merchandise movement, stocking, organization, and time-sensitive assignments.
• Use powered material-handling equipment and have completed employer forklift training; follow safety procedures when moving merchandise and working around customers, team members, and equipment.
• Handle physically demanding materials and maintain organized work areas while staying alert to hazards, traffic, product placement, and safe operating practices.
• Coordinate with coworkers and supervisors to complete priority work, respond to changing conditions, and keep operations moving efficiently.
• Assist customers professionally while maintaining accuracy, urgency, and attention to workplace procedures.

Building Materials Associate at The Home Depot (2024-01 – 2025-06)

• Supported the Building Materials department, including lumber, concrete, construction materials, aisle organization, stocking, recovery, and customer assistance.
• Regularly handled heavy and awkward materials while following safe lifting, movement, storage, and customer-assistance practices in a busy warehouse-style retail environment.
• Helped customers identify and locate products, explained basic product information, and worked with other departments when specialized support was needed.
• Maintained safe, organized aisles and identified misplaced, damaged, or difficult-to-access merchandise that could create operational or customer issues.
• Managed multiple requests and department tasks during high-traffic periods while maintaining clear communication, teamwork, and a solutions-focused approach.

Team Lead / Retail Operations at Walmart (2020-08 – 2023-12)

• Advanced into a Team Lead role with responsibility for supporting associates, communicating daily priorities, delegating work, and helping maintain team performance during high-volume shifts.
• Coached associates on procedures, customer-service expectations, safety practices, and day-to-day problem solving; answered questions and helped remove workflow roadblocks.
• Adjusted priorities based on staffing, customer traffic, workload, deadlines, and changing operational needs while keeping the team focused on completion and service.
• Worked across departments with associates, supervisors, and managers to coordinate work, resolve issues, and maintain an organized and productive environment.
• Developed strong escalation judgment by addressing problems directly when possible and involving management when issues required additional authority or support.

Bachelor of Science in Information Technologies – Southern New Hampshire University