Christopher Torrillo

Dynamic and results-driven General Manager with over 20 years of experience in the restaurant industry, specializing in upscale dining establishments. Proven track record of increasing profitability, enhancing customer satisfaction, and driving operational excellence. Adept at managing high-volume restaurants, leading diverse teams, and implementing innovative strategies to improve efficiency and service quality.

Exceptional leadership skills with a strong focus on staff development and retention, cost control, and adherence to health and safety regulations. Committed to delivering an outstanding dining experience and fostering a positive, high-energy work environment. Authorized to work in the US for any employer.

Lead Valet/Bell Attendant at LAZ Parking/Ultimate Hospitality (2024-02 – Present)

• Open hotel/casino main doors and assist guests/visitors entering and leaving the property.
• Assist guests with opening/closing vehicle doors.
• Welcome guests and visitors with appropriate greetings of the day.
• Able to communicate parking procedures to guests/visitors.
• Tag guest vehicle keys with date & time, make/model and guest name.
• Able to effectively park and retrieve guests cars without causing damage to the vehicle.
• Able to provide guests with information regarding property facilities, amenities, services, hours of operation.
• Able to provide guests with direction and local areas of interest and activities.
• Ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
• Ensure all guest's valet experience are memorable, unique and as per the hotel's standards.
• Document and report all vehicle incidents like damages, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
• Monitor and maintain safety, security, and cleanliness of parking areas, portico and behind the valet stand.
• Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors.

Director of Leadership Development at IM Mastery Academy (2019-08 – Present)

Director of Leadership Development having a global organization of over 4,000 team members in 19 different countries. Helping develop leadership strategies, weekly team zoom meetings, providing sales and improvement techniques, team building strategies, building and developing leaders.

General Manager at Atlantic Surf Club (2014-01 – 2018-12)

Restaurant General Manager duties required FOH and BOH operations, hiring all staff, planning food and bar menu, staff training, payroll, P&L, weekly entertainment planning, marketing planning, inventory control, customer service. Awarded Best New Fancy Restaurant 2014-2015 New Times

Bachelor of Science in Nutrition and Fitness – Florida State University (1994-08 – 1996-12)