Detailed oriented Bilingual in English and Spanish parts professional
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Detailed oriented Bilingual in English and Spanish parts professional with over 10 years of experience in customer service and management. Proven record of success with inventory control, employee training, motivation, and communication. Authorized to work in the US for any employer
Parts Manager - Great Dane Trailers - Charlotte, NC
(2022-10)
I manage a parts department and warehouse of about 8 employees. We help customers with trailer parts needed for any repairs. I take phone calls and answer emails daily. Help to keep our inventory correct by working several inventory reports and by doing cycle counts.
Parts Manager - Pinnacle Cranes, LLC - Midland, NC
(2021-09 - 2022-08)
I ran a parts department for a heavy-duty crane company. I managed an inventory of about 800K dollars and two parts representatives. I answered phone calls and emails from customers daily needing crane parts. I ran and worked on multiple reports that helped keep our stock accurate.
Parts Manager - SPIROFLOW SYSTEMS, INC - Monroe, NC
(2018-09 - 2020-07)
I managed a Spare Parts Department, fielding phone calls and emails daily. I worked on inventory reports daily that helped keep our inventory accurate and moving in and out of our warehouse to reduce on hand quantity with no movement. I researched parts for customer to purchase the correct items needed to repair their equipment. I met with customers and vendors from time to time to drum up more business.
Truck Salesman - MHC KENWORTH - Concord, NC
(2018-02 - 2018-08)
I sold new and used trucks to local customers, out of sate customers, and fleets. I fielded and made several phone calls daily helping customers to find the correct truck for their fleet. I found new customers by cold calling each day and checked on previous customers to see if they were in the market for another truck.
I helped to structure deals getting customers approved for financing working with our bank contacts. I made sure to start and drive our inventory around the lot to make sure they were ready for customers. I also scheduled any repairs or detailing of the trucks before I uploaded any pictures to our website and the internet.
Pre-owned Truck Salesman - MACK TRUCK SALES - Charlotte, NC
(2016-07 - 2018-02)
I sold all of our pre-owned trucks to local customers, out of sate customers, and fleets. I fielded phone calls, emails, and walk in customers daily. I helped secure loans by helping to structure deals for financing.
I made sure to adjust pricing every month to keep up with the current market values. I started and drove the trucks around our lot every Monday to make sure they were ready for customers to view. I scheduled the trucks for any repairs needed and detailing.
I took pictures of the trucks and uploaded them to our website and the internet. I also did a monthly inventory on the trucks to make sure we had the correct inventory in stock.
Parts Customer Service - BRUCKER TRUCK CENTER - Fort Worth, TX
(2015-06 - 2016-07)
I received phone calls on truck parts daily. I helped customers to choose what they wanted to buy versus what they needed to buy to get the job done correctly. We helped retail customers by up selling parts needed to complete the job. I handled phone calls on missing invoices, missing parts, and pricing issues. Pulled orders for customer will calls and for shop jobs. I helped out with cycle counts to keep our inventory current and correct.
Parts Manager - CUMMINS, INC - Odessa, TX
(2011-01 - 2015-06)
I supervised 9 customer service reps in the parts department and warehouse making sure they provided great customer service. I managed our inventory by doing daily cycle counts, worked several reports to keep our inventory accurate, and rearranged the warehouse to make room for new stock. I called customers who filled out surveys for feedback, and made sure the parts team kept up on customer service training.
I interviewed new employees and did 90-day reviews on current employees. Assisted the Operations Manager and covered for him when he was out on vacation.
Parts Expeditor/Customer Service - CUMMINS, INC - Arlington, TX
(2009-06 - 2011-01)
I was in charge of finding hard to locate parts all across the globe. I was the main contact for CPL's urgent part issues. While locating parts I was also a back up to the call center taking customer phone calls which have to deal with engine parts. I dealt with warranty issues, questions about parts, and some technical issues. I helped filing and also do call out services on the weekend and after hours.
Shipping and Receiving Clerk - CUMMINS, INC - Charlotte, NC
(2008-03 - 2009-06)
I was in charge of all the incoming and outgoing shipments. I used UPS and FEDEX software daily to ship the company's parts across the US. I drove a sit-down forklift to load and unload stock. I answered phones and helped do inventory cycle counts. I helped on the parts counter when needed to help customers find the correct parts for their repairs.
Shipping and Receiving Clerk - STONE TRUCK PARTS - Charlotte, NC
(2006-08 - 2008-03)
I was in-charge of all orders that came in to the warehouse. I printed the pick tickets and pulled the orders, boxed them up and got them ready for UPS to pick up. Sometimes when we got a local delivery around Charlotte, I would load up the van and take the customer their order.
Customer Service Rep - AUTO ZONE - Charlotte, NC
(2004-02 - 2006-08)
I fielded phone calls and all counter sales. Being bilingual I was in charge of the Hispanic customers. I also did light auto parts installation installing wiper blades, batteries, fuses, and alternators.
High school diploma - East Meck
