Christy Brown

Administrative and financial operations professional with more than 26 years of progressive experience providing clerical support, records management, customer service, high-volume data entry, payment processing, and financial operations. Proven ability to maintain confidential records, prepare reports, schedule meetings, organize filing systems, research account information, and communicate effectively with customers, insurance agents, independent business owners, and internal departments. Promoted to Lead Cash Application Specialist after demonstrating exceptional leadership, accuracy, and operational excellence.

Recognized as one of the company's Top 10 annual performance review recipients.

Lead Cash Application Specialist - MODE TRANSPORTATION

(2023-01 - 2026-01)

• Supervised a team of six; scheduled meetings; coordinated workflow; maintained electronic and paper filing systems; prepared management reports; developed policies and procedures; processed and reconciled $2–5 million daily; managed ACH, wire, lockbox, check and credit card payments; entered and verified financial data; researched discrepancies; communicated with customers, insurance agents, IBOs, banking partners and internal departments; maintained confidential records.

Cash Application Specialist - MODE TRANSPORTATION

(2000-01 - 2023-01)

• Processed high-volume payments; entered and verified financial data; maintained filing systems; processed ACH, wire, lockbox, checks and credit cards; reconciled accounts; prepared management reports; responded to customer, agent and IBO inquiries; partnered with Accounting, Sales, Customer Service, IT and banks; maintained confidential records; promoted based on performance.

High School Diploma