Christy Janine Pagad

Highly organized and detail-oriented professional with international customer service experience through the Program in the United States. Skilled in administrative support, client communication, scheduling, data entry, and problem-solving in fast-paced environments. Committed to delivering exceptional virtual support with professionalism, confidentiality, and efficiency. Quick to learn new tools and dedicated to helping businesses stay organized and productive.

Front Office Receptionist | nal Exchange Program - Hilton Marco Island Beach Resort and Spa - Marco Island, Florida, USA

(2024-01 - 2025-12)

• Provided exceptional guest service by handling inquiries via phone, email, and in-person communication.
• Managed reservations, appointment scheduling, and guest records accurately.
• Performed administrative tasks including filing, data entry, and updating guest information in the system.
• Coordinated with various departments to ensure guest satisfaction and timely resolution of concerns.
• Maintained confidentiality of guest information and dealt with sensitive situations professionally.
• Worked in a fast-paced environment while managing multiple tasks efficiently.

Guest Service Associate (Student Intern) - Cebu Ocean Park - Cebu City, Philippines

(2024-01 - 2024-12)

• Assisted guests by providing information, answering inquiries, and resolving concerns.
• Promoted and upsold products and activities to enhance guest experience.
• Handled ticketing, reservations, and guest transactions.
• Maintained organized records and daily reports.
• Collaborated with team members to ensure smooth daily operations.

Bachelor of Science - Tourism Management - University of St. La Salle – Bacolod (2020-01 - 2024-12)