CSR Part-time
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Dedicated customer service and administrative professional with over 15 years of experience assisting patients, healthcare providers, and insurance companies in fast-paced medical environments. Skilled in handling high call volumes, resolving inquiries, maintaining accurate records, scheduling appointments, and providing exceptional customer support. Strong communication, organizational, and problem-solving abilities with a proven commitment to delivering positive customer experiences.
CSR Part-time - The Clyde McNeill Agency
(2024 - 2026)
The primary liaison between the agent and the policyholders. Maintain positive relationships, manage client accounts, answer coverage questions, and process policy updates and changes. Resolving billing issues, and guiding clients through the claim process. Processed premium payments. Maintained files. Other duties as needed and assigned.
Billing Specialist - Key Benefit Administrators
(2015 - 2017)
Assisted customers with billing questions, investigated account discrepancies, prepared and sent out invoices to clients, maintained records, and collaborated with team members to improve service quality.
Hospitalist Administrative Coordinator - CaroMont Regional Medical Center / Gaston Memorial Hospital
(2013 - 2015)
Billed patients and/or insurance company for hospital charges with correct billing codes. Responded to inquiries from patients, providers, and healthcare staff; served as liaison between hospital physicians and primary care providers; verified insurance information; coordinated communication and maintained accurate documentation.
Medical Office Assistant - Gaston Medical Group
(2005 - 2011)
Answered calls, scheduled appointments, coordinated referrals, maintained records, and assisted patients with billing and insurance questions.
Patient Service Specialist - CaroMont Family Medicine
(2004 - 2005)
Provided front-desk customer service, managed appointments, verified insurance, processed payments, and assisted patients with questions and concerns.
Orthodontic Office Assistant / Technician Trainee - Drs. Riley, Wiltshire & Brassington
(2002 - 2004)
Managed scheduling, answered phones, processed payments, maintained records, and supported office operations.
GED - Central Piedmont Community College
