Assistant Property Manager | Commercial Operations - REOC Partners - San Antonio, TX
(2025-02 - 2026-05)
- Coordinated daily operations for a multi-tenant commercial office portfolio, serving as the primary liaison between tenants, vendors, contractors, and property management.
- Managed vendor relationships, work orders, service contracts, and maintenance projects to ensure timely resolution and operational continuity.
- Tracked accounts payable, invoice processing, financial reporting, and budget-related documentation using AppFolio and Microsoft Excel.
- Improved communication between stakeholders by organizing operational information, documenting processes, and coordinating cross-functional activities.
- Delivered responsive customer service while balancing competing priorities in a fast-paced commercial environment.
Property Administrator - Transwestern - San Antonio, TX
(2022-09 - 2025-02)
- Coordinated day-to-day operations for a Class B commercial office property, supporting tenants, vendors, engineers, and property management.
- Managed maintenance requests, vendor scheduling, service contracts, and building access to ensure efficient facility operations.
- Assisted with budgeting, invoice processing, financial reporting, and administrative documentation.
- Built strong relationships with tenants through proactive communication and timely issue resolution.
- Streamlined administrative processes and maintained accurate operational records supporting property performance.
Owner & Operations Manager - Looking Good Creations - San Antonio, TX
(2018-11 - 2023-08)
- Founded and managed a custom handmade products business, overseeing all aspects of daily operations.
- Developed marketing materials, branding, and promotional content using Adobe Photoshop, Microsoft Publisher, and Microsoft Word.
- Managed budgeting, pricing, inventory, purchasing, and profit-and-loss reporting using Microsoft Excel.
- Coordinated customer orders, vendor relationships, event planning, and product delivery while maintaining high customer satisfaction.
- Built and maintained a loyal customer base through personalized service, quality craftsmanship, and effective business management.
Administrative Assistant - LeadingEdge Personnel - San Antonio, TX
(2022-07 - 2022-09)
- Provided administrative support including document management, scheduling, filing, and records maintenance.
- Coordinated front office operations while serving as the primary point of contact for visitors, clients, and internal staff.
- Managed multi-line phone systems, correspondence, and administrative requests while maintaining accuracy and professionalism.
- Assisted with office organization and workflow to support daily business operations.
Receptionist/Administrative Assistant - Aligned Mortgage - San Antonio, TX
(2021-05 - 2022-06)
- Served as the first point of contact for clients, creating a professional and welcoming office environment.
- Coordinated daily front office operations, including scheduling appointments, managing multi-line phone systems, and directing client inquiries.
- Maintained accurate records, prepared documents, and provided administrative support to loan officers and office staff.
- Organized office events, employee recognition activities, and client appreciation functions while managing budgets and logistics.
- Managed incoming correspondence, office supplies, and general office operations to ensure an efficient workplace.
- Protected confidential client information while maintaining accuracy and professionalism in all administrative tasks.
Customer Service Specialist - Leading Edge (University Health) - San Antonio, TX
(2021-02 - 2021-05)
- Resolved customer inquiries through live chat while maintaining a high standard of professionalism and service.
- Investigated customer concerns, documented interactions, and coordinated appropriate resolutions.
- Scheduled appointments and maintained accurate customer records.
- Communicated complex information clearly while delivering timely support.
Deposits Customer Service Representative - Collabera - Contract Assignment (Bank of America) - San Antonio, TX
(2020-05 - 2021-02)
- Resolved customer inquiries through live chat while documenting account activity and ensuring compliance with company procedures
- Maintained accurate records of customer communications and account activity using internal banking systems.
- Explained banking products, policies, and procedures clearly while providing professional, customer-focused service.
- Managed multiple customer interactions simultaneously while consistently meeting quality and productivity expectations.
Receptionist | Office Coordinator - LeadingEdge Personnel (Contract Assignments) - San Antonio, TX
(2020-02 - 2020-05)
- Greeted guests and visitors
- Checked in guests and visitors for their appointments
- Screened and directed calls, directed visitors and took messages
- Answered all visitor and guest questions
- Input visitor and guest information
- Helped guests schedule appointments
Licensed Life Insurance Agent - Symmetry Financial Group - San Antonio, TX
(2019-08 - 2020-02)
- Consulted with individuals and families to assess financial protection needs and recommend appropriate life insurance solutions.
- Explained complex insurance products, policy options, and underwriting requirements in a clear and understandable manner.
- Built and maintained client relationships through ethical sales practices, responsive communication, and ongoing service.
- Managed prospecting, client follow-up, policy documentation, and regulatory compliance while maintaining accurate records.
- Coordinated the application process, monitored policy status, and collaborated with underwriting to facilitate timely approvals.
