Christy Zajac

Detail-oriented financial services and administrative professional with extensive experience reviewing applications and financial documentation, reconciling accounts, processing funds, maintaining regulatory compliance, and managing high-volume files. Proven accuracy in document verification, account research, discrepancy resolution, and Title IV processing, with strong organization, confidentiality, customer service, and deadline management. Well prepared to support accurate and timely loan processing from application through completion.

Delivery Driver at Surprise Food Express / Uber Eats / Grubhub (2017-04 – Present)

• Provide dependable service to residential and business customers while managing multiple orders, deadlines, and changing priorities.
• Handle cash transactions accurately, maintain accountability for company funds, and complete required bank deposits.
• Maintain professional communication and resolve customer service issues efficiently.

Financial Aid Officer at Grand Canyon University (2015-09 – 2016-09)

• Reviewed financial aid applications and supporting documentation for accuracy, completeness, and eligibility before processing Title IV funds.
• Reconciled financial accounts, researched discrepancies, and created batches of funds for student disbursement.
• Managed sensitive financial information, multiple student accounts, and processing deadlines while following established regulations and procedures.
• Coordinated with internal departments to resolve documentation and account-processing issues.

Stipend Specialist at Grand Canyon University (2012-02 – 2015-09)

• Maintained 100% accuracy while reviewing student financial accounts and processing stipend transactions.
• Researched account discrepancies and supported stale-dated check, R2T4, credit balance, and accounts receivable reporting.
• Processed return-to-lender checks, credit card refunds, and financial disbursement checks.
• Assisted with new-hire training, answered processing questions, and assigned accounts to support timely workflow.

Quality Assurance Specialist at University of Phoenix (2006-10 – 2011-09)

• Audited financial aid applications and documentation for accuracy, completeness, and compliance with federal regulations and university policies.
• Reviewed Title IV funding requests, identified missing or incorrect information, and helped maintain high compliance and accuracy.
• Worked with finance managers to research processing issues, resolve escalations, and improve team performance.
• Provided guidance and training on documentation requirements, policies, and financial aid processing procedures.

Coursework in Business Management – Grand Canyon University (2014-01 – 2015-07)

Coursework in Business Skills – Whittier College (2004-05 – 2004-09)

Coursework in Court Reporting – College of Court Reporting (1994-06 – 1995-05)