Chrystina Livingston

Experienced customer service representative with over eight years of experience in telephone, email, and virtual customer service. Highly familiar with customer relationships, conflict resolution, and customer escalations. Excited to use my proven skills and customer enthusiasm to bring customer satisfaction efficiently and effectively to all of those I encounter while on the job.

Full Time Student at Howard Community College (2023-04 – Present)

Majoring in Health and Science with a concentration in Dental Hygiene.

Appointment Coordinator at Howard University College of Dentistry (2020-02 – 2024-12)

• Handled 70+ daily calls revolving around new patient sign-ups and current patient appointments, retrieving patient data, scheduling follow-up appointments, insurance, and billing.
• Trained new employees on how to use Dentrix systems and access patient charts and information on platforms not limited to EagleSoft, Open Dental, and more.
• Provided technical support, troubleshooting & equipment delivery tracking related to system outages and issues with the functionality of company equipment.
• Directing patients to proper departments for billing issues and complaints while maintaining a calm tone and attitude.

Dental Assistant Team Lead at Howard University College of Dentistry (2020-02 – 2023-04)

As an assistant education advocate, I supported students and residents across various dental departments. My role involved providing four-handed pediatric dentistry, including oral sedation, nitrous oxide procedures, oral prophylaxis, X-rays, and routine examinations. I was responsible for preparing and breaking down operatories, ensuring proper disposal of hazardous waste, and safely transporting contaminated instruments for sterilization.

I maintained strict clinical safety protocols and assisted with closing procedures, such as securing supplies and shutting down equipment. Additionally, I provided support during Dental Board exams and rotated through multiple departments, including Orthodontics, Pedodontics, Advanced Education in General Dentistry (AEGD), and Pre-Doctoral clinics.

Key-holder & Shift Supervisor at The Press Dry Cleaner Inc. (2018-01 – 2020-12)

• As the primary key holder, I opened and closed the store, quoted prices, processed garments, and ensured customer satisfaction.
• I achieved an average of 110% of sales goals each quarter for my assigned location while maintaining a 97% customer satisfaction rating.
• Maintained neat and attractive merchandise displays to help maximize product inventory tracking and purchases.
• Front desk resource for customers offering detailed information on our services, cost breakdowns, outlining processes, and delivering precise turnaround times.
• Equipped to cater to any special request or individual needs, ensuring each customer's experience is exceptional and stressfree.

Pediatric Dental Assistant/Inventory Coordinator at Children's National Hospital (2018-01 – 2020-02)

As the Clinic Inventory Coordinator, I managed monthly supply counts and restocking using Patterson and Henry Schein systems, ensuring the clinic stayed well-stocked and organized. I regularly used Dentrix software to chart patient conditions, complete treatments, and document follow-up treatment plans. In addition, I managed a wide range of clinical tasks that included sterilizing instruments, maintaining dental equipment, and resetting operatories between patients while following strict aseptic techniques.

Under the supervision of attending dentists and residents, I assisted with exams, cleanings, restorations, orthodontic procedures, and anesthesia. I also provided support and comfort to special needs children and adolescents, helping them feel at ease during treatment. Lastly, I gave patients and parents oral hygiene instructions, including brushing and flossing techniques.

Lead Retail Sales at Macys (2016-01 – 2018-12)

• Responsible for daily opening and closing of registers & performing money counts for 20+ cash drawers.
• Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers with accurate pricing upon purchasing.
• Tracked inventory for over 10,000 items by validating stock, SKUs, customer exchanges, and daily returns.
• Processed returns, credits, gift cards, and various forms of POS payments for customers and employees.
• Implemented new customer service strategies to decrease customer line wait times and improve checkout times during the holiday season.

Associate degree in Health & Science – Howard Community College (2022-01)

Associate of Applied Science in Health Science – Howard Community College (2022-01)

Certificate of Completion in Dental Assisting – Fortis College (2016-02 – 2017-06)

High School Diploma – Archbishop Carroll HS (2006-01 – 2010-12)