Data Entry Specialist - Ascent Health - Remote
(2024-10 - 2026-10)
- Entered and maintained accurate data across internal systems and databases
- Verified information for completeness and corrected discrepancies
- Processed documents, records, and reports in a timely manner
- Maintained confidentiality and compliance with company standards
- Collaborated with teams to ensure data accuracy and workflow efficiency
Customer Service Representative - Dovenmuehle Mortgage, Inc - Remote
(2016-10 - 2024-04)
Handled high-volume inbound calls assisting customers with mortgage accounts, payments, escrow, and loan inquiries
- Explained loan details including balances, interest, taxes, insurance, and payment options
- Resolved customer concerns, disputes, and account issues while maintaining compliance with company and federal regulations
- Processed payments and provided account updates using internal servicing systems
- Educated customers on mortgage processes, including escrow analysis, late fees, and payoff procedures
- Maintained accurate records of customer interactions and account changes
- Collaborated with internal departments to ensure timely issue resolution
Customer Service Representative - State Farm - Remote
(2012-02 - 2016-10)
- Handled high-volume customer inquiries regarding claims, billing, and policies with professionalism and efficiency
- Resolved issues promptly, maintaining high customer satisfaction and retention
- Documented interactions accurately in internal systems and collaborated with teams to improve service
- Recognized for empathy, problem-solving, and ability to manage complex requests
