Ciara Dorsey

8+ years in supervisory roles, specializing in customer retention, financial management, and staff development. Skilled in time and attendance management, procurement, and general office support functions. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with strong data entry and record-keeping abilities.

Proven ability to track expenses, prepare reports, and handle financial and administrative processes. Excellent problem-solving skills, with a focus on improving operational efficiency and team collaboration. Certified in OSHA 10 General Industry and Accountable Property Management.

Facility Service Supervisor (WS-5701-4/1) - Smithsonian Institution – Office of Facilities Management & Reliability - Washington, DC

(2025-12)

• Supervise facility operations, supervise over 12 employees ensuring compliance with safety regulations through regular inspections and audits.
• Oversee inventory management, maintain property spreadsheets, and ensure proper documentation for audits.
• Process timecards, assist with payroll inquiries, and handle various technical issues (work phones, computers, printers).
• Track and report on security awareness and safety procedures, serving as a 3-year member of the Safety Committee.
• Collaborate with cross-functional teams to drive process improvements and enhance efficiency.

Facility Services Leader (WG-5701-04/3) - Smithsonian Institution – Office of Facilities Management & Reliability - Washington, DC

(2019-12)

• Lead and supervise facility operations, ensuring compliance with safety regulations through regular inspections and audits.
• Oversee inventory management, maintain property spreadsheets, and ensure proper documentation for audits.
• Process timecards, assist with payroll inquiries, and handle various technical issues (work phones, computers, printers).
• Track and report on security awareness and safety procedures, serving as a 3-year member of the Safety Committee.
• Collaborate with cross-functional teams to drive process improvements and enhance efficiency.

Lumber Department Associate - Home Depot

(2022-10 - 2023-04)

• Assisted customers with product inquiries and precise lumber cutting.
• Maintained stock levels and ensured the department's cleanliness and safety standards.

Building Services Worker (WG-5701-03/2) - Smithsonian Institution – Office of Facilities Management & Reliability - Washington, DC

(2018-10 - 2019-12)

• Performed daily custodial tasks, including floor treatment and restroom maintenance for staff and visitors.
• Completed daily online training and hands-on operational tasks to ensure facility cleanliness and compliance.

Retail Floor Supervisor - Smithsonian Enterprises - Washington, DC

(2019-03 - 2019-09)

Temporary

• Supervised a team of 12 associates, overseeing customer service, sales performance, and staff development.
• Managed inventory, financial transactions, and merchandising displays.
• Handled customer inquiries, resolved conflicts, and responded to incoming customer communications.

Retail Sales Associate - Smithsonian Enterprises - Washington, DC

(2017-05 - 2019-03)

• Provided excellent customer service by assisting guests with product information and making recommendations to enhance sales.
• Maintained store cleanliness and ensured adherence to safety protocols.

Key Holder/Retail Sales Associate - Payless

(2016-11 - 2017-05)

• Supervised staff, processed cash and credit transactions, and managed inventory.
• Opened and closed store operations, including reconciling daily sales.

Key Holder/Retail Sales Associate - Radio Shack

(2013-10 - 2017-05)

• Offered knowledgeable assistance to customers seeking technology solutions.
• Supervised staff, conducted inventory, and performed daily store operations.

Food Services Supervisor - Aramark – Department of Corrections

(2011-10 - 2013-07)

• Managed food service operations, ensuring sanitation and safety standards.
• Supervised a kitchen team of 5+ and monitored inmate activity during food service.

Business Management - Strayer University

Medical Office Specialist - MedTech College (2012-04)

Medical Receptionist - Charleston Job Corps (2007-01)