Ciera Mcclanahan

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities.

Devoted to giving every customer a positive and memorable experience.

Furniture Inspector at Ashley Furniture Distribution Center (2023-04 – Present)

Inspecting furniture products and maintaining quality standards

• Maintained up-to-date inspection and audit records for improved reporting and analysis
• Identified repair and upgrade requirements needed to meet safety and quality standards
• Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications
• Improved product quality with stringent inspection techniques, identifying defects before products reached market
• Trained other workers in inspection and testing procedures
• Updated quality control records and reports
• Sampled products to verify compliance with standards
• Checked color, shape, texture and grade of products and materials against established templates, charts, and samples
• Examined products and materials for defects or deviations to remove or discard non-conforming items
• Documented inspection results by completing reports and logs and summarizing and entering data into quality database
• Assessed materials, parts and products for conformance with quality control requirements and production specifications

Quality Control Inspector at CPP Global (2022-06 – 2023-08)

Inspecting products and materials for quality compliance

• Examined products and materials for defects or deviations to remove or discard non-conforming items
• Documented inspection results by completing reports and logs and summarizing and entering data into quality database
• Assessed materials, parts and products for conformance with quality control requirements and production specifications

Upholsterer at Ashley Furniture Distribution Center (2019-01 – 2022-07)

Performing upholstery work on furniture components and assemblies

• Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies
• Added materials and built up cardboard to pad seats and arms
• Fit material on frames using glue, staples and tools

Customer Service Representative at Big Lots (2017-01 – 2019-02)

Providing customer support and assistance with product and service transactions

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions

Upholsterer at Woodhouse upholstery (2016-07 – 2017-03)

Performing upholstery work on furniture components and assemblies

• Added materials and built up cardboard to pad seats and arms
• Fit material on frames using glue, staples and tools
• Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies

GED – Randleman High School