Ciera Wilson

Customer-focused healthcare professional with front office, scheduling, customer service, and phlebotomy experience. Experienced in patient registration, appointment scheduling, donor intake, venipuncture, HIPAA compliance, medical terminology, and maintaining accurate records. Strong background in customer service and communication with a proven ability to multitask in fast-paced environments.

Front Office Assistant / Cross-Trained Phlebotomist at Grifols Biomat USA (2025-11 – Present)

• Greet donors and visitors while providing professional front office support.
• Schedule donor appointments and coordinate daily appointment calendars.
• Answer multi-line phone systems and route calls appropriately.
• Maintain accurate records and ensure HIPAA compliance.
• Perform donor registration, intake, and data entry tasks.
• Perform venipuncture and specimen collection procedures.
• Collaborate with medical staff to support quality patient care.

Food Server / Hostess / Carryout Specialist at California Dreaming (2023-12 – Present)

• Manage reservations, guest scheduling, and wait lists.
• Provide exceptional customer service in a high-volume environment.
• Answer phones and assist guests with questions and requests.
• Handle multiple priorities while maintaining accuracy and professionalism.
• Build positive relationships through strong communication skills.

High School Equivalency Diploma in GED – Capstone Career Development Center