McAdenville Motors | McAdenville, North Carolina
Sales Associate | Sept. 2023 – Present
- Utilized online platforms (TrueCar, LeadConnector) to schedule and manage client appointments, leading to a 40% increase in used car sales.
- Built and maintained strong customer relationships, ensuring a high level of satisfaction and loyalty.
- Conducted detailed customer consultations to understand their needs and provided tailored recommendations.
- Educated customers on product features and benefits, enhancing their purchasing decisions.
- Followed up with personalized communications, increasing customer retention and referrals by 60%.
- Achieved record-breaking sales, selling the highest number of vehicles in a single day in dealership history.
Hendrick Automotive Group | Charlotte, North Carolina
Business Development Representative| Sept. 2022 – Sept. 2023
- Managed and responded to incoming service center calls in a timely and professional manner, ensuring customer inquiries were addressed efficiently.
- Scheduled and coordinated service appointments, achieving a 90% appointment fulfillment rate.
- Conducted follow-up communications to ensure customer satisfaction with services provided, contributing to a 25% increase in customer retention.
- Collaborated with service advisors and technicians to streamline operations and enhance the overall customer experience.
- Maintained detailed records of customer interactions and transactions using CRM software.
