Cima Choi

Enthusiastic professional with excellent leadership and managerial skills, supported by a proven track record in customer service and support. Experienced in handling client queries, resolving issues, and maintaining high levels of customer satisfaction. Adaptable and flexible with a strong ability to work remotely and meet company goals.

McAdenville Motors | McAdenville, North Carolina

Sales Associate | Sept. 2023 – Present

• Utilized online platforms (TrueCar, LeadConnector) to schedule and manage client appointments, leading to a 40% increase in used car sales.
• Built and maintained strong customer relationships, ensuring a high level of satisfaction and loyalty.
• Conducted detailed customer consultations to understand their needs and provided tailored recommendations.
• Educated customers on product features and benefits, enhancing their purchasing decisions.
• Followed up with personalized communications, increasing customer retention and referrals by 60%.
• Achieved record-breaking sales, selling the highest number of vehicles in a single day in dealership history.

Hendrick Automotive Group | Charlotte, North Carolina

Business Development Representative| Sept. 2022 – Sept. 2023

• Managed and responded to incoming service center calls in a timely and professional manner, ensuring customer inquiries were addressed efficiently.
• Scheduled and coordinated service appointments, achieving a 90% appointment fulfillment rate.
• Conducted follow-up communications to ensure customer satisfaction with services provided, contributing to a 25% increase in customer retention.
• Collaborated with service advisors and technicians to streamline operations and enhance the overall customer experience.
• Maintained detailed records of customer interactions and transactions using CRM software.

LIBERTY UNIVERSITY- BA in Psychology present

Independence Senior High- class of 2003.