Cindy Derringer

I am Hard-Working, Team Player who love to see individuals around me succeed.

Human Resources Associate at CBRE (2018-08 – Present)

Provide expert guidance on the interpretation of HR policies and procedures. Fostered strong client relationships and contributed to successful outcomes and business growth. Subject matter expert on various HR-related topics, ensuring compliance with federal, state, and local laws. Consistently deliver exceptional service. Evaluate and resolve employee inquiries promptly. Create, implement, and evaluate company policies and procedures. Assist with human resources-related projects as needed.

• Increased customer satisfaction and improved productivity by consistently exceeding monthly KPI for reducing the average call handling time by 3 minutes while delivering exceptional customer service and efficiently processing employee inquiries.

• Recognized as a top performer for receiving 600+ monthly calls with a 0% rejection and abandonment rate.

• Consistently exceeded service level agreement (SLA) requirements, resolving 10,000 employee cases annually.

High School Diploma – Corsicana High School

Certificate in Criminal Justice Management – CEDAR VALLEY COMMUNITY COLLEGE

Certification in All Lines Claims Adjuster – TITANIUM ADJUSTING ACADEMY