Cindy Hamilton

Detail-oriented professional with extensive experience in administrative, coordination, customer support, and process optimization. Looking to utilize expertise in CRM management and operational scheduling to enhance office efficiency. Adaptable, client-focused graduate with a background in hospitality management and high-touch customer experience. Eager to apply strong problem-solving, communication, and organizational skills.

Care Team Coordinator - JOVIE

(2025-01 - 2026-12)

• Managed end-to-end family scheduling and calendar synchronization to ensure seamless care delivery.
• Served as the primary liaison between caregivers and families, handling high-volume calls and maintaining clear, professional communication.
• Fostered strong client relationships by customizing service plans around specific family routines and care preferences.
• Streamlined appointment confirmation workflows to optimize team availability and reduce scheduling overlaps.

Dental Office | Dental Office Receptionist - RIVERSTONE DENTAL

(2024-01 - 2024-12)

• Streamlined front desk operations and patient flow to increase overall clinic efficiency and minimize wait times.
• Handled insurance verification, billing coordination, and confidential patient records in full compliance with healthcare privacy regulations.
• Managed complex treatment plans and presented financial breakdowns using OpenDental and Epic with clarity and empathy.

Customer Service Representative - Costco Corporate

(2019-01 - 2020-12)

• Provided high-tier member support and issue resolution in alignment with corporate quality and retention standards.
• Resolved complex customer inquiries and billing issues via phone and digital channels with professionalism and speed.
• Navigated internal database systems to manage account records, process inquiries, and elevate overall member satisfaction.

Freelance Photographer - Freelance

(2018-01)

• Visual Storytelling: Capture and produce high-quality portraits, lifestyle sessions, and event photography tailored to unique client visions.
• Technical Execution: Expertly manage studio and location logistics, including advanced lighting, backdrops, and equipment setup.
• Post-Production & Delivery: Edit and retouch

Bachelor Of Science - Hotel Restaurant Management - MINDANAO POLYTECHNIC COLLEGE (2002-01 - 2006-12)

NOTRE DAME OF ISULAN HS (1998-01 - 2002-12)