IT Support Specialist at American Advanced Management, Inc. (2024-04 – Present)
- Managed the deployment and maintenance of the company's Mobile Device Management (MDM) system. Configured company-issued cell phones and ensured optimal functionality.
- Monitored inventory databases, including tracking toner levels for printers and submitting service request when necessary. Assisted with setup and maintenance of IT equipment (PCs, software, and peripherals).
- Acted as an on-call technician, providing troubleshooting assistance for clients experiencing issues with system performance, phone systems, or printing.
- Proactively monitored and addressed tickets through the company's IT ticketing system to ensure timely resolution of technical issues.
- Assisted with the installation and configuration of network hardware and cabling to ensure seamless connectivity across multiple locations.
- Assisted with the setup and technical support for technology used in meetings, orientations, conferences, and events.
- Coordinated end-to-end purchasing of essential IT equipment and peripherals.
- Provided administrative support to the IT Director, IT Manager, and IT Lead by monitoring emails, taking meetingS minutes, and assisting with payroll.
- Reviewed and finalized documents for approval, ensuring all IT-related documentation was complete and compliant with organizational standards.
- Contributed to the creation and editing of IT policies to align with industry standards, helping establish protocols for various facilities.
Teaching Assistant at Bay Area Cyber League (2023-05 – 2023-07)
Internship
- Assisted CyberCamp participants with hands-on lab activities, providing technical support, and advising as needed.
- Relevant topics include: Ethics, AI, Digital Footprint, programming basics, Networking basics, Linux, Network analysis with Wireshark, Python, Cryptography, and Digital Forensics.
Air District Operations Supervisor at United Parcel Service (2016-09 – 2019-06)
- Managed over 100 personnel in tri-district region with responsibility for training and development, evaluation, and scheduling.
- Maintained quality control up to company standards by regularly conducting internal audits and creating corrective action plans that enforced OSHA and FAA safety regulations.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards
Load Planner / Feeder Specialist at United Parcel Service (2012-01 – 2016-09)
- Assisted deploying units in developing load plans and advising where there were aircraft limitation changes for aircraft types B757, B767, MD11-F, and 747-4.
- Ensured the deploying unit accomplished the documentation and manifesting of all personnel, cargo, and equipment on integrated computerized deployment systems.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
