Cindy

Compassionate and strategic professional with over a decade of experience in client relations, mentorship, and community engagement. Seeking a Career Coach position where I can leverage my background in financial services, reentry support, and workshop facilitation to empower individuals in achieving their employment and personal development goals.

Reentry Coach - Copeland Center for Wellness and Recovery - Alameda and Contra Counties

(2026-06)

• Provide consistent support to develop a positive and trusting relationship to reduce recidivism.
• Helped clients navigate and secure stable housing, legal identification, banking, and fair-chance employment.

Peer Navigator - CORE - Hayward, CA

(2025-09)

• Serve as the first point of contact for job seekers and community members.
• Assist clients with job search tools and desktop navigation.
• Curate resource notebooks for veterans and immigrants to improve access to employment services.
• Maintain appointment schedules and support smooth front desk operations.

Ambassador - CORE - Oakland, CA

(2025-02 - 2025-08)

• Facilitated peer-led workshops on self-development, goal setting, and life skills for justice-impacted individuals.
• Provided mentorship and emotional support to participants navigating housing, employment, and sobriety challenges.
• Collaborated with case managers and community partners to connect participants with essential resources.

Security Site Lead at Abbott Labs - Allied Universal - Santa Clara, CA

(2018-09 - 2019-10)

• Supervised site operations and trained new officers.
• Acted as liaison between client and firm, improving satisfaction and contract renewal.

Receptionist - America's Best Eyeglasses and Contacts - Santa Clara, CA

(2019-10 - 2020-04)

• Managed front desk operations including scheduling and client communications.
• Fostered a welcoming environment and resolved client inquiries with empathy and professionalism.

Account Manager & Senior Marketing Representative - AIG SunAmerica - Woodland Hills, CA

(2001 - 2004)

• Closed brokers' leads and delivered tailored financial solutions.
• Conducted market research and developed promotional materials.
• Held Series 6 & 63 licenses and CA Life & Health Insurance License.

Master of Business Administration - MBA - Pepperdine University

Bachelor of Science - Business Administration & Management - Ithaca College

Certificate - Prison Education Reentry Academy - UC Berkeley