SERVER at THE CHEESECAKE FACTORY (2024-01 – 2025-01)
- Greeted guests immediately and introduced the soups of the day
- Brought guests water and bread to begin their dining experience
- Accurately recorded and submitted drink orders
- Expressed exceptional knowledge of menu when guests had questions
- Accurately recorded and submitted food orders, including substitutions, special requests, and allergies
- Displayed high level of efficiency during rush hours, serving multiple tables at a time in a high-volume restaurant
- Continuously refilled waters and asked guests if they'd enjoy a drink refill
- Pre-bussed tables as guests finished courses, ensuring room for the next course
- Ensured proper identification checks when serving alcohol
- Experienced in serving the bar
- Presented, opened, and poured wine for guests when a specialty wine bottle was requested
- Efficiently communicated with other servers when collaborating on serving a party of twelve or more guests
- Consistently presented dessert
- Displayed attention to detail when processing payments at the POS station
SERVER at FOGO DE CHAO (2025-01 – 2026-01)
- Delivered attentive and personalized dining experiences in a high-volume Brazilian steakhouse environment
- Explained menu items, traditional churrasco service, wine pairings, and specialty offerings to guests
- Managed multiple tables efficiently while maintaining accuracy and strong customer satisfaction
- Coordinated with gaucho chefs, hosts, bartenders, and kitchen staff to ensure smooth service flow
- Processed guest payments accurately using POS systems and handled cash and credit transactions
- Upsold premium cuts, desserts, beverages, and special event packages to increase sales
- Maintained cleanliness and organization of dining areas according to restaurant standards
- Resolved guest concerns professionally to ensure a positive dining experience
- Assisted with opening and closing duties including table setup, side work, and inventory restocking
SERVER at JOEY KITCHEN UNIVERSITY VILLAGE (2017-01 – 2018-01)
- Guided guests through their dining experience utilizing recommendations and expertise
- Consistently maintained updated knowledge of food menu
- Maintained expert knowledge of beverage menu
- Recorded guests' orders and accurately transferred guests' requests onto Point of Sales system
- Communicated drink orders to bar through Point of Sales system
- Delivered food and drinks through a high-volume restaurant
- Served guests in an efficient and streamlined fashion by keeping tables clean and decluttered
- Ensured responsible alcohol service
- Cash handling experience and point of sales system experience
LEAD HOSTESS at P.F. CHANG'S (2016-01 – 2017-01)
- Confirmed reservations over the phone in a friendly and professional manner
- Directed seating for guests
- Gave walk-in guests approximate wait times along with a designated pager
- Kept track of pager wait times and paged guests based on party size and wait times
- Maintained updated seating chart throughout shift
- Communicated large parties' reservations to management
- Customized seating chart and tables for large parties with management approval
- Answered phone calls in a friendly and professional manner
- Booked reservations over the phone
COLOR CONSULTANT at SEPHORA (2016-01 – 2019-01)
- Delivered exceptional customer service to clients in a high-volume location
- Created customized cosmetic routines to suit different client requests
- Implemented consistent multi-client service
- Completed customized cosmetics application on clients
- Maintained updated product knowledge
DIOR COSMETICS ADVISOR at NORDSTROM (2014-01 – 2016-01)
- Provided outstanding customer service by presenting clients with a unique experience
- Planned daily, weekly, and monthly goals and created a plan to achieve set goals
- Produced customized skincare regimens and performed high quality facials
- Assembled custom cosmetic routines for individual client requests
- Ensured client satisfaction by following up by phone and email
EMERGENCY DEPARTMENT TECH at VIRGINIA MASON MEDICAL CENTER (2020-01 – 2024-01)
- Skilled at testing, assessing, and monitoring patient vitals
- Highly proficient in electrocardiogram testing
- Practiced at placing splints under doctor supervision
- Irrigated lacerations
- Point of care testing: COVID-19 rapid test, blood sugar checks
- Experienced in coordinating with nurses to perform patient care
- Efficient at preparing rooms for patient admission
CUSTOMER SERVICE at Various companies include: 8 to 8 Dental, Abercrombie & Fitch, & Macy's (2013-01 – 2014-01)
- Checked patients into office by ensuring registration forms were placed into the system
- Confirmed patients' insurance by calling individual insurance providers
- Answered phone calls in a professional and friendly manner
- Ensured patients were properly scheduled for the correct treatment
- Provided patients with financial plans in regard to treatment
- Participated at the register by assisting customers at checkout during peak holiday season
- Actively listened to customers and recommended products based on their needs
- Stocked and maintained designated department
- Closed registers by manually counting cash and confirming reported closing amount
- Handled large quantities of money and delivered it to designated drop box
