Citlalli Gonzalez

Hospitality professional with strong experience in serving, front-of-house operations, and large-scale events. Proven ability to deliver excellent guest experiences in high-volume and upscale environments. Skilled in customer service, teamwork, and maintaining efficient service flow.

Guest Services Representative at FIFA World Cup – MetLife Stadium (2026-04 – Present)

• Assist guests in a high-volume stadium environment
• Provide directions, seating support, and event assistance

Server at Italian Chamber of Commerce – Coral Gables Country Club (2026-01 – 2026-05)

• Delivered full-service hospitality at upscale events
• Maintained strong guest experience in fast-paced settings

Hostess at Miami Open – Hard Rock Stadium (2026-03 – 2026-03)

• Managed guest flow and seating at large-scale event
• Provided excellent customer service under pressure

Catering Events Lead at Carlitos Catering (2025-06 – 2025-10)

• Led event setup and service coordination for large-scale functions
• Ensured smooth service flow and guest satisfaction

Marketing & Sales Manager at Sofrito Latino (2025-05 – 2025-06)

• Assisted with promotions and customer engagement
• Supported front-of-house operations

Lead Hostess at Korner 67 Restaurant & Mixology Bar (2023-04 – 2025-05)

• Managed reservations, seating, and guest flow
• Delivered service in a high-volume restaurant and bar

Server at Fat Taco Tequila Bar (2021-11 – 2023-01)

• Provided full-service dining experience
• Maintained customer satisfaction in a fast-paced environment

BBA in Marketing & Finance – St. Thomas University