Claire Cho

Program Manager — Community - Serve Us

(2026-02)

Provide direct executive support to the CEO, managing scheduling, priorities, and communications while coordinating cross-functional workstreams.

Designed and built an onboarding and communication system from scratch, reducing prep time by 97%+ — an efficiency improvement adopted as the team's standard process.
Own the volunteer program end-to-end (recruitment, onboarding, coordination), driving small projects and initiatives from planning through completion.
Serve as a liaison between leadership, staff, and external partners, connecting people with the right resources and maintaining strict confidentiality.
Prioritize across multiple concurrent stakeholders and shifting demands in a fast-paced, resource-constrained environment.

Data Analytics Fellow — Campaign Performance Analysis - COOP Careers

(2025-02 - 2025-06)

Coordinated with cross-functional teams (Audience, Location, Inventory) to deliver a client-ready report and executive summary on a fixed timeline.
Built dashboards and reports to track KPIs and support data-driven decisions for stakeholders.

Administrative Coordinator - Math Enrichment Summer Program

(2017-06 - 2017-07)

Coordinated cross-functional team initiatives and committees, driving a 10% improvement in operational workflows.
Managed front-desk operations, payment processing, and financial record accuracy, delivering timely updates to support business decisions.

Teacher's Assistant - Math Enrichment After School

(2016-06 - 2018-10)

Served as a regular communication point with parents and guardians, handling sensitive information with professionalism.
Helped plan and coordinate group activities and events.

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