Claire Hinderaker
Sales & Retail Operations Professional | CRM | Team Leadership
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About
Results-driven sales and retail professional with experience spanning sales support, team leadership, and brand operations. Skilled at driving performance, managing cross-functional relationships, and delivering exceptional customer experiences.
Experience
Sales Support Specialist - Affinity Group
(2024-08)
- Partner with marketing and sales teams to streamline funnels and resolve inquiries with speed and accuracy
- Leverage CRM systems to track leads, support pipeline activity, and maintain organized client records
- Rapidly mastered product portfolio to deliver informed sales support across multiple team functions
Assistant Manager - J. Crew
(2025-09 - 2026-08)
- Led store team through supervision, coaching, and development initiatives to consistently hit KPI targets
- Drove clienteling and relationship-building strategies to elevate customer satisfaction and repeat sales
- Oversaw inventory management, loss prevention, and visual merchandising to uphold brand standards
Assistant Store Manager - Free People
(2023-08 - 2024-04)
- Motivated and directed staff to meet sales targets while maintaining high-quality customer experiences
- Managed all customer escalations and complaints professionally, ensuring swift and satisfactory resolution
- Executed new hire onboarding and training programs to accelerate team readiness and performance
Journalism/Writing Intern - MURDER MURDER NEWS
(2023-01 - 2023-05)
- Produced daily investigative articles on true crime cases, applying rigorous research to ensure factual accuracy
Business Manager & Event Planner/Host - Arches Literary Magazine & Mount Mary English Department
(2021-09 - 2022-12)
- Managed literary magazine operations and coordinated annual English Department event from planning through execution
Receptionist, Salon Manager - The Audubon Salon
(2020-08 - 2021-10)
Thrived in a fast paced work environment where multitasking was essential
- Handled full front-desk and salon operations including stylist scheduling, client communications, and administrative tasks
Education
Concentration in Writing for New Media, Minor in Creative Writing - Mount Mary University (2019-09 - 2023-05)
