STAR KIDS Transition Coordinator - Driscoll Health Plan - McAllen, TX
(2024-01)
- Provide evaluation of and assist in the development of quality patient care services offered by DCHP
- Participate in long-range planning of services and/or programs offered by DCHP
- Assemble a transition team and develop a transition plan with an extensive array of activities to maximize independence and assist the youth in qualifying for the appropriate adult programs for those members who will be aging out of STAR Kids
- Develop policies, informational material, resource guides, transition assessment, transition readiness, planning/integration into adult services, and transference and admissions support to adult services
- Oversee and lead all transition activities from initial contact through final transition to STAR+PLUS or other community-based programs
- Be knowledgeable about children's issues, transition activities, local community resources, Medicaid eligibility, guardianship issues, and working with individuals with complex needs and their families, STAR+PLUS, programs administered by the Department of Aging and Disability Services (DADS), TEA, Department of Assistive and Rehabilitation Services (DARS) and all other relevant state agencies and community-based organizations
- Conduct a transition assessment that results in a continuity of care plan and checklist that captures all the youth's needs and all necessary and relevant activities are met with no breaks in service or medication availability
- Identify adult healthcare providers and assist in transitioning member to new provider
- Work with a nursing facility (NF) or intermediate care facility (ICF) to establish a permanency plan to relocate the Member back to the community setting of their choice
- Establish communication links with appropriate staff/permanency planners, an effective monitoring schedule, establishing written service plan for safe relocation, and identifying appropriate short-term intensive services/supports for post-relocation community placement to help ensure stabilization
- Complete documentation about a member's plan of care, progress toward meeting care goals, outcomes, case reports, etc.
- Produce status reports on a regular basis to track members in STAR Kids
- Ensure thorough knowledge of the STAR Kids contract and meet all Service Coordination contract requirements
Early Intervention Specialist/ Family Service Coordinator - Easterseals-RGV - McAllen, TX
(2022-11 - 2023-08)
- Intake Assessment
- Targeted Case Management such as updating parents on their children's goals for meeting their milestones, Reviewing their child's IFSP
- Assisting families in scheduling their appointments with therapist
- Managing child's services with Easterseals
- Transitions to school Part B services
- Experience with Specialized Skills Training for children ages 0-3 yrs
- Complete reviews to add or remove services to child's case
- Providersoft Experience
- Specialized Skills training Case Notes
- Provide parents with resources to community pantry, salvation army and more
- Annual reviews on cases
- Evaluations to determine child's eligibility for SST services and therapy such as Speech, Occupational and Physical therapy
- Coaching families on how to help their children with developmental delays
- Helping children with developmental delays/ special needs
Acquisitions Manager - C&N Holdings LLC - McAllen, TX
(2021-09 - 2022-11)
- Developed productive relationships with key account holders
- Assessed areas of service concern and developed improvement plans
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours, night, weekend, and holiday shifts
Unification Specialist - The Providencia Group - Remote in TX
(2022-07 - 2022-11)
Furloughed Since November 2022
- Worked extensively with portal uploading documents and entering information working closely with ORR
- Worked doing searches for sponsor information
- Met weekly with the children and interviewed them
- Updated, opened Case Review, Release Requests, SIR/EIR, Background checks, fingerprint appointments and sponsor assessments, Internet criminal background check, USPS address search and Smarty Streets address search
- Identified any unusual information and reported it to avoid human trafficking of unaccompanied child
- UAC assessments utilizing the UAC portal
- Formed a part of the BC authentication team, directly working with highly delicate documents
- Experience working with traumatized/exploited minors and minors with behavioral problems
- Maintain communication with the minor and their family/sponsors through meetings and phone calls
- Facilitate the timely release or discharge of minors to identified family members or authorized caregiver/custodians and document the provision of services in each minor's case file
Case Manager Intern - Goodwill Industries of South Texas - Edinburg, TX
(2019-05 - 2019-12)
- Collaborated in professional team to solve workflow issues acting as a facilitator
- Collaborated with clients to improve life choices and maximize benefits of programs
- Helped social workers build, coordinate and lead programs supporting individuals with any concerns
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
Administrative Assistant/Internal Sales Associate - Los Lagos Development LLC - Edinburg, TX
(2017-09 - 2018-05)
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
Administrative Assistant - Suarez Brokerage - Pharr, TX
(2015-05 - 2017-09)
- Interacted with customers by phone, email, or in-person to provide information
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
