Owner / E-commerce & Business Administrator at AMO Vintage (2020 – Present)
- Manage day-to-day administration and e-commerce operations for an independent online vintage business.
- Maintain spreadsheets, product listings, SKUs, stock databases and customer/order records, keeping data accurate and current.
- Process and track online and direct orders, international shipping, delivery records and customer communications.
- Source stock internationally and track purchases from order through arrival, processing and online listing.
- Manage invoices, sales records and analytics; use performance data to support purchasing and merchandising decisions.
- Create and merchandise product listings, including pricing, imagery, categorisation, availability and SEO.
- Maintain customer data and mailing lists and produce email communications using Mailchimp.
Bookings & Events Coordinator at Tudor Rose, Upnor (2025 – Present)
- Manage telephone enquiries, customer bookings and schedules, recording arrangements accurately.
- Coordinate parties, Christmas bookings and other events, communicating requirements, changes and details.
- Process payments, resolve customer queries, communicate information to colleagues and support daily operations.
Styling & Project Assistant at Freelance (2014 – 2024)
- Supported fashion, celebrity, television and music projects; managed calendars, appointments and schedules across multiple briefs.
- Coordinated logistics and changing project requirements against fixed deadlines, liaising with clients, brands, PR contacts and stylists.
- Maintained clear project information and followed up with clients and external contacts to keep arrangements, requirements and deadlines on track.
- Coordinate press loans, rentals and placements with stylists, PR contacts, clients and international retail partners.
E-commerce Visual Direction Consultant at Napapijri (2020 – 2024)
- Advised on visual direction, presentation and organisation of online retail content, delivering independently to project requirements and deadlines.
Website & E-commerce Projects at Emma Brewin (2020 – 2024)
- Supported website building, updates and online shop administration, including functionality, navigation, email mailers and customer experience.
Concession Manager at Topshop, Bluewater (2017 – 2020)
- Managed concession operations, coordinating stock, sales, customer service and competing priorities.
- Liaised with store teams and external management, trained colleagues and resolved operational issues.
Cash Desk Lead / Retail Assistant at Zara, Bluewater (2013 – 2017)
- Led upper-floor cash-desk operations, handling high volumes of transactions, returns and enquiries accurately while supporting colleagues.
