Office Manager at Golden Grains Baking Co. (2018-12 – 2026-02)
- Answered phone calls professionally and handled all incoming calls, including assessing the nature of the request and forwarding them to the appropriate department.
- Followed up on overdue invoices and billing statements, processed payments, and credits to accounts.
- Handled various customer inquiries and assisted by phone wherever possible
- Prioritized and coordinated office workflow.
- Maintained import data and verified information accuracy, including resolving shipping discrepancies.
- Prepared daily billing, filed invoices, and maintained payable and receivable files for the company's quarterly reports.
- Corrected and followed up with all company payables and resolved any issues involving incorrect billing.
- Performed administrative functions, including supporting the CEO and vice president.
- Handled inventory for all office equipment and ensured supplies were ordered and properly stocked.
Tax Preparer at Overnight Tax Services (2016-01 – 2018-12)
- Prepares income tax return forms for businesses and individuals.
- Reviews various financial records like income statements, receipts of expenditures, and previous tax returns to determine a strategy for preparing current returns.
- Interviews clients to get information on deductible expenses, allowances, and taxable income.
- Consults tax resources and law books to obtain assistance with atypical returns.
- Verifies forms that individuals prepared themselves to check for errors or miscalculations.
- Calculates proper fee to charge each customer for tax preparation services based on the complexity of each form and the amount of time required for the work.
- Takes continuing education courses to stay up-to-date on changes in federal and state tax codes.
Import Transportation Coordinator at DB Schenker Incorporated (2008-10 – 2014-06)
- Maintain import data and verify information accuracy, including resolving shipping discrepancies.
- Coordinate all deliveries, shipping, and security arrangements.
- Provide import estimates and information regarding importing into the United States.
Accounts Receivable and Billing Adm. at CLT Air Freight Carrier, LLC (2007-10 – 2008-10)
- Responsible for the collection process of delinquent clients, including following up on overdue invoices, sending out statements, and applying payments and credits to all accounts when required.
- Corrected and followed up with all company payables and resolved any issues involving incorrect billing.
- Faxed POD requests to customers, added new clients to the system, and typed correspondence.
