Claritza Alsina

Dedicated and compassionate healthcare and customer-service professional with extensive experience in patient care, medical office support, chiropractic assisting, and therapeutic massage. Skilled in patient intake, appointment scheduling, vital signs, EMR documentation, payment processing, telephone communication, and maintaining a welcoming patient environment. Strong interpersonal and communication skills with the ability to work effectively in fast-paced healthcare settings.

Fluent in English and Spanish.

Licensed Massage Therapist - Massage Envy - Davie, FL

(2022-10)

• Provide individualized therapeutic massage treatments based on client needs and treatment goals.
• Maintain a professional and welcoming environment while delivering exceptional customer service.
• Build strong client relationships through effective communication and personalized care.
• Complete required documentation and maintain professional standards.

Lead Massage Therapist & Chiropractic Assistant - Dr. Fano Spine & Wellness - Boca Raton, FL

(2022 - 2023)

• Assisted the chiropractor with patient assessments and evaluations.
• Assisted with chiropractic modalities and X-ray procedures.
• Scheduled patient appointments and coordinated patient care.
• Answered phones and provided front-desk support.
• Processed patient payments and maintained accurate records.
• Performed therapeutic massage treatments based on individual patient needs.
• Provided professional and compassionate customer service while maintaining a welcoming patient environment.

Medical Assistant & Massage Therapist (Seasonal) - Five Elements Wellness Center - Florida

(2017-11 - 2022-10)

• Assisted with patient assessments and evaluations.
• Prepared treatment rooms and monitored patient vital signs.
• Entered and maintained patient information in EMR systems.
• Assisted with appointment scheduling, payments, and telephone communication.
• Maintained clean and organized treatment areas and assisted with room turnover.
• Provided therapeutic massage services based on individual patient needs.

Licensed Massage Therapist - Cano Health - Lauderdale Lakes, FL

(2022-05 - 2022-12)

• Documented patient care using EMR and SOAP notes.
• Provided therapeutic massage services tailored to patient needs.
• Followed established procedures and post orders while maintaining professional standards.

Front Desk Medical Assistant - The Kidney Group - Fort Lauderdale, FL

(2020-09 - 2021-06)

• Provided patient-centered customer service in a fast-paced medical office environment.
• Assisted with patient intake, check-in, check-out, and vital signs.
• Performed administrative and front-desk responsibilities while maintaining patient confidentiality.
• Communicated effectively with patients and healthcare staff.

Customer Service Representative - MTI America - Weston, FL

(2019-05 - 2020-03)

• Handled inbound calls from workers’ compensation clients and assisted with transportation needs.
• Addressed client questions and concerns using strong communication and problem-solving skills.
• Maintained a high level of customer service while managing multiple requests.

Server & Shift Leader (Seasonal) - Miller’s Ale House - Coral Springs, FL

(2015-01 - 2020-03)

• Provided exceptional customer service in a fast-paced, high-volume environment.
• Served as shift leader, communicating effectively with team members and coordinating daily operations.
• Resolved customer and employee concerns professionally.
• Demonstrated strong multitasking, teamwork, and leadership skills.

Customer Service Representative / Sales Support - Anda Pharmaceuticals - Weston, FL

(2009-06 - 2014-09)

• Began as a receptionist and switchboard operator, handling incoming calls and administrative responsibilities.
• Advanced into executive administrative support, demonstrating strong organizational and communication skills.
• Promoted to Sales Support Technician, assisting with returns, credits, missing shipments, and customer inquiries.
• Worked closely with the Sales Director to resolve customer issues and maintain customer satisfaction.

Massage Therapy - All Modalities - Florida College of Natural Health (2015-07)