Licensed Massage Therapist - Massage Envy - Davie, FL
(2022-10)
- Provide individualized therapeutic massage treatments based on client needs and treatment goals.
- Maintain a professional and welcoming environment while delivering exceptional customer service.
- Build strong client relationships through effective communication and personalized care.
- Complete required documentation and maintain professional standards.
Lead Massage Therapist & Chiropractic Assistant - Dr. Fano Spine & Wellness - Boca Raton, FL
(2022 - 2023)
- Assisted the chiropractor with patient assessments and evaluations.
- Assisted with chiropractic modalities and X-ray procedures.
- Scheduled patient appointments and coordinated patient care.
- Answered phones and provided front-desk support.
- Processed patient payments and maintained accurate records.
- Performed therapeutic massage treatments based on individual patient needs.
- Provided professional and compassionate customer service while maintaining a welcoming patient environment.
Medical Assistant & Massage Therapist (Seasonal) - Five Elements Wellness Center - Florida
(2017-11 - 2022-10)
- Assisted with patient assessments and evaluations.
- Prepared treatment rooms and monitored patient vital signs.
- Entered and maintained patient information in EMR systems.
- Assisted with appointment scheduling, payments, and telephone communication.
- Maintained clean and organized treatment areas and assisted with room turnover.
- Provided therapeutic massage services based on individual patient needs.
Licensed Massage Therapist - Cano Health - Lauderdale Lakes, FL
(2022-05 - 2022-12)
- Documented patient care using EMR and SOAP notes.
- Provided therapeutic massage services tailored to patient needs.
- Followed established procedures and post orders while maintaining professional standards.
Front Desk Medical Assistant - The Kidney Group - Fort Lauderdale, FL
(2020-09 - 2021-06)
- Provided patient-centered customer service in a fast-paced medical office environment.
- Assisted with patient intake, check-in, check-out, and vital signs.
- Performed administrative and front-desk responsibilities while maintaining patient confidentiality.
- Communicated effectively with patients and healthcare staff.
Customer Service Representative - MTI America - Weston, FL
(2019-05 - 2020-03)
- Handled inbound calls from workers’ compensation clients and assisted with transportation needs.
- Addressed client questions and concerns using strong communication and problem-solving skills.
- Maintained a high level of customer service while managing multiple requests.
Server & Shift Leader (Seasonal) - Miller’s Ale House - Coral Springs, FL
(2015-01 - 2020-03)
- Provided exceptional customer service in a fast-paced, high-volume environment.
- Served as shift leader, communicating effectively with team members and coordinating daily operations.
- Resolved customer and employee concerns professionally.
- Demonstrated strong multitasking, teamwork, and leadership skills.
Customer Service Representative / Sales Support - Anda Pharmaceuticals - Weston, FL
(2009-06 - 2014-09)
- Began as a receptionist and switchboard operator, handling incoming calls and administrative responsibilities.
- Advanced into executive administrative support, demonstrating strong organizational and communication skills.
- Promoted to Sales Support Technician, assisting with returns, credits, missing shipments, and customer inquiries.
- Worked closely with the Sales Director to resolve customer issues and maintain customer satisfaction.
