Chief Human Resources Officer - Multi Tax Services - Remote, Florida
(2022-06)
1 direct report. Creates and manages comprehensive HR strategies, services, and programs to support a distributed workforce.
- Spearheaded successful workforce planning and job re-alignment initiatives, improving team productivity and alignment with business goals.
- Launched a customer satisfaction program that drove a 25% increase in survey scores.
- Educated and advised employees on group health plans, voluntary benefits, and 401(k) programs, increasing plan participation.
- Maintained compliant employee records in PeopleSoft; processed weekly payroll accurately and on schedule.
- Led change management efforts by implementing new HRM software and delivering management training programs.
Chief Human Resources Officer - Royal Meridian Management - Plantation, FL
(2020-04 - 2022-06)
Oversaw 4 HR Directors, 3 recruiters, and 1 Payroll Manager across 4 SNF locations and 1 ALF in Central and South Florida — leading all facets of the HR department.
- Implemented company-wide ATS and Payroll systems, standardizing processes across all locations.
- Increased employee participation in corporate performance assessments from 70% to 95%.
- Conducted RFPs to identify vendors; negotiated favorable contract terms with purchasing and legal teams.
- Created business cases and secured funding for key HR initiatives.
- Revised employee handbooks to eliminate legal grievances; defined metrics to quantify per-initiative business impact.
- Coached business leaders, managers, and team members — improving overall employee satisfaction and organizational efficiency.
- Managed succession planning, talent pipelines, and legal claims; attended union mediations and arbitrations.
- Designed innovative recruiting strategies to attract healthcare staff during a pandemic while maintaining protocol compliance.
- Reviewed union contracts and negotiated final approvals on bargaining proposals with union leaders.
- Audited employee personnel files for CMS and AHCA regulatory compliance.
- Developed and oversaw workplace safety programs to reduce injury risk.
Regional Human Resources Director - Palm Medical Centers - Coral Gables / Miami, FL
(2017-08 - 2020-03)
3 direct reports. Built and established the HR department with a focus on best-in-class employee relations, staff management, and strategic business support.
- Provided HR leadership through a period of rapid growth and regional expansion across 14 facilities in 2 regions.
- Developed organization-wide communication strategies for all performance management activities.
- Re-invented and implemented new recruitment, staffing, and workforce development programs.
- Managed payroll, benefits, and employee relations for the full regional workforce.
Human Resources Director — Full HR Management, New Facility Opening - Glades West Rehab and Nursing Center - Miramar, FL
(2014-10 - 2017-08)
4 direct reports. Responsible for standing up the entire HR function for a brand-new nursing home facility.
- Solely responsible for recruiting, interviewing, and onboarding 350+ employees, including Physicians, RNs, Directors of Nursing, Rehab, OT, Speech Therapy, Dietitians, and Administration.
- Led company-wide employee appreciation program resulting in a measurable improvement in morale.
- Oversaw all daily HR operations — payroll, benefits, performance reviews, facility budget, and legally compliant employee and patient records with full AHCA compliance.
