Claudia Merzweiler

Position desired in Aesthetic Health Services/Health Services Technologies/ Health Services Customer Services

Pilates and Cycle instructor - Corr Pilates and Cycle - Albuquerque, NM

(2024-05)

As a Cycle Fitness Instructor, I have developed strong communication, leadership, and motivational skills while creating an energetic and supportive environment for participants. My experience has strengthened my ability to lead groups, provide clear instructions, manage time effectively, and adapt to different fitness levels and individual needs.

• Leadership and group instruction
• Strong verbal communication and active listening
• Motivation, encouragement, and positive coaching
• Customer service and relationship building
• Time management and organization
• Creating engaging and inclusive group experiences
• Adaptability and problem-solving
• Maintaining a positive, energetic, and professional environment
• Demonstrating confidence and professionalism
• Helping individuals stay focused on and achieve their goals

Receptionist & Legal Administrative Assistant - Will Ferguson and Associates - Albuquerque, NM

(2023-05 - 2026-05)

• Manage all incoming calls, schedule appointments, and serve as the first point of contact for clients.
• Provide professional and compassionate customer service to clients, many of whom are navigating stressful legal and medical situations.
• Communicate with clients regarding insurance, medical records, case updates, and other confidential information.
• Open, close, and archive lawsuit files while maintaining organized and secure records.
• Ensure secure destruction of outdated confidential records.
• Prepare monthly case status reports for attorney review.
• Maintain client contact databases and monitor critical case deadlines.
• Coordinate communication between attorneys, paralegals, clients, insurance representatives, and other parties.
• Assist with office-wide events and administrative coordination.
• Maintain professionalism, confidentiality, and accuracy while managing multiple responsibilities and competing priorities.

Licensed Master Esthetician - The Babe Bar- and Self employed - Albuquerque, NM

(2021-01 - 2023-10)

Delivered advanced esthetic services including facials, chemical peels, and microdermabrasion.

• Managed daily business operations including scheduling, budgeting, inventory, and vendor relations.
• Developed marketing campaigns to attract and retain clientele.
• Maintained compliance with state health and safety regulations.
• Performed comprehensive skin analyses and created customized treatment plans.
• Provided advanced skincare treatments and educated clients on aftercare.
• Maintained a safe, sanitary, and welcoming treatment environment.

Bartender/Bar Lead - Bourbon and Boots - Albuquerque, NM

(2019-11 - 2020-03)

Managed 10-12 employees as Bar lead, provided superior customer service and maintained bar inventory. Made schedule for 20 Employees.

Server- Front of House Manager - Sushi and Sake - Albuquerque, NM

(2015-01 - 2020-01)

Bartender - Uptown Sports Bar - Albuquerque, NM

(2017-07 - 2019-07)

BSN - nursing - Central New Mexico College- UNM

Nutrition and Dietetics - University of New Mexico (2015 - 2019)

La Cueva High School (2011 - 2015)