Cleasha Ruffins

Detail-oriented Operations and Administrative professional with 10+ years of experience supporting logistics, scheduling, compliance documentation, vendor coordination, AP/AR, and multi-department operations. Strong background in reviewing documentation, identifying discrepancies, supporting proposals, coordinating suppliers, and maintaining accurate project records. Skilled in cross-functional communication, risk awareness, and supporting contract-driven environments.

Adept at managing multiple priorities, analyzing information, and ensuring work aligns with scope, specifications, and compliance requirements.

Sr. Operations Administrator / Scheduler - FedEx Corporation

(2025-01)

• Review operational data, documentation, and service requirements to identify discrepancies, risks, and scope gaps.
• Coordinate workforce scheduling, logistics workflows, and inventory tracking to support project execution.
• Maintain compliance documentation, operational reports, and audit-ready records.
• Collaborate with cross-functional teams to gather data and support proposal-ready reporting.
• Build strong relationships with internal teams, vendors, and service partners.
• Supervise the Quality Assurance department.
• Manage Van-line & air craft express packages/load van line & express packages.
• Manage KPI's & Metrics, Power BI, Inventory management
• Onboarding/Off-boarding, safety training classes

HR Assistant II - Amazon

(2025-01 - 2025-12)

• Maintained accurate employee documentation, HRIS records, and compliance files.
• Resolved discrepancies in employee data with strong analytical skills.
• Coordinated onboarding, payroll processing, and background checks.

Property Manager - Lonzetta's Rentals

(2010-01 - 2023-12)

• Managed leasing agreements, tenant contracts, renewals, and compliance documentation.
• Solicited vendor bids, evaluated pricing, and coordinated service proposals.
• Maintained strong customer and vendor relationships.
• Oversaw inspections, maintenance coordination, and regulatory reporting.

Death Investigations Intern - Caddo Parish Coroner's Office

(2005-01 - 2011-12)

• Supported Medico-legal Death Investigations, scene documentation, and case reporting.
• Reviewed investigative records to identify discrepancies and ensure procedural compliance.
• Coordinated communication with families, law enforcement, EMS, and medical personnel.
• Maintained confidential case files and regulatory documentation.
• Assisted with multi-agency coordination in fast-paced, high-stakes environments.

Executive Assistant / HR Generalist - Digco Utility Construction

(2011-01 - 2014-12)

• Managed payroll, AP/AR, SAP reporting, scheduling, and procurement documentation.
• Coordinated logistics, inventory tracking, and workforce operations.
• Assisted with audits, compliance documentation, and reporting.
• Communicated with field crews, supervisors, and vendors.

Supervisor - Rescue Cleaning Service

(2018-01 - 2021-12)

• Managed scheduling, payroll, hiring, and workflow coordination.
• Prepared service estimates and coordinated vendor pricing.
• Supported proposal development for new and recurring contracts.
• Oversaw compliance documentation and operational reporting.

Technical Assistant / HR Support - LifeShare Blood Center

(2018-01 - 2018-12)

• Maintained donor records, reporting accuracy, and compliance documentation.
• Supported audits, training programs, and administrative operations.

Administrative Assistant / HR Generalist - Life Changing Solutions

(2015-01 - 2018-12)

• Managed onboarding, recruiting support, payroll setup, and employee file accuracy.
• Coordinated travel, orientations, and background checks.

DOWAS Customer Service Billing Representative - City of Shreveport

(2005-01 - 2011-12)

• Handled billing operations, dispatch coordination, customer accounts, and service orders.
• Maintained accurate records and supported emergency dispatch communications.

Complaint Taker - City of Shreveport Police Department

(2004-01 - 2005-12)

• Documented reports, handled non-emergency calls, and supported interdepartmental communication.

M.A.

• Human Services Counseling (Business) - Liberty University (2024-01 - 2026-12)

Bachelor of Business Administration - Business Administration - Wiley College (2012-12)

Graduate Coursework - Counseling - East Texas Baptist University (2017-01 - 2017-12)

Associate Degree - Southern University at Shreveport (2004-12)