Factory Technician at Magna Seating-Kentucky (2023-12 – Present)
My job is making good, quality seats for Ford vehicles.
Quality Inspector/ Injection Molding at Toyota Boshoku America (2013-02 – 2023-11)
Inspected Toyota vehicle doors for any malfunction, bubbles, cuts, mis coloration from the dyes, and made sure each part had the right number of screw holes and to rub down the door to check for any dents, bubbles or other malfunctions.
- Collaborated with production teams to address quality issues and implement corrective actions
- Maintained accurate records of inspection results, including detailed reports and documentation
- Performed visual inspections, measurements, and tests on finished goods and raw materials
- Operated injection molding machines to produce high-quality plastic parts according to specifications
- Performed mold changes and set up machines for production runs, ensuring proper alignment and functionality
- Inspected finished products for quality control, identifying any defects or issues and taking corrective action
- Maintained a clean and organized work area, including cleaning molds and equipment regularly
Customer Service Call Representative at Sykes Enterprise (2012-08 – 2013-02)
- Handled a high volume of inbound customer calls
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Assisted customers with troubleshooting technical issues over the phone, resulting in the decrease in escalations and reviewing accounts, billing, and any overcharges with Customer
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Participated in ongoing training sessions to stay updated on products and making commissions selling U-verse
- Maintained a positive attitude during challenging interactions.
