Project Manager - Kingston Cleaning Krew - Hartsdale, NY
(2014-03)
- Manage end-to-end project execution for cleaning, organizing, and concierge services, ensuring timely and high-quality outcomes.
- Develop and implement customized service plans through client consultations, assessing needs and providing tailored recommendations.
- Conduct site inspections and enforce best practices to maintain quality control and adherence to safety and industry standards.
- Supervise, schedule, and train staff to ensure efficient service delivery and address operational concerns, fostering a collaborative work environment.
- Oversee financial aspects including budgeting, invoicing, and cost control, while maintaining inventory and generating performance and satisfaction reports.
Admissions Representative - Johnson & Wales University - Providence, RI
(2006-10 - 2024-02)
- Facilitated recruitment and enrollment efforts across multiple campuses, successfully recruiting over 100 high school and transfer students annually.
- Guided prospective students through the admissions process, ensuring successful completion of enrollment and providing information on academic offerings, internships, and study abroad opportunities.
- Conducted an average of 10 information sessions monthly, engaging with over 100 prospective students per session to enhance institutional visibility and value.
- Exceeded enrollment outreach goals by making over 300 calls every three weeks, assisting students with financial aid, orientation, deposits, and application status.
- Organized and managed local student events, including budget oversight and logistics, while fostering positive relationships with students, faculty, and families.
Sales Associate Trainer - Gap/Banana Republic - Eastchester, NY
(2011-10 - 2022-06)
- Trained a team of 50 new sales associates on key operational areas including cash register operations, customer management, and sales techniques, enhancing overall team effectiveness.
- Restructured job descriptions and wrote duties aligned with company policies and procedures, ensuring clarity and consistency for all sales roles.
- Conducted post-training assessments and developed metrics-driven evaluation processes, successfully measuring the impact of training programs on business outcomes and identifying areas for improvement.
- Streamlined the onboarding process for new hires, significantly reducing time-to-productivity ratios and facilitating quicker integration into the team.
- Provided mentorship and development opportunities by pairing new hires with seasoned employees, fostering a collaborative and supportive work environment.
