Cody Graham

Detail-oriented medical office professional with 4–5 years of experience in hospital and emergency room admissions. Proven expertise in verifying insurance coverage, collecting copayments and co-insurance, and communicating clearly with patients regarding their annual deductibles and benefits. Skilled in maintaining accurate patient records, navigating healthcare systems, and providing exceptional front-line service.

With a past pharmacy technician license, bringing additional knowledge of medication management and pharmacy operations to support interdisciplinary care teams.

Medical Administrative Assistant at Allergy and Asthma Clinic (2026-04 – Present)

• Maintain and update accurate electronic health records (EHR), including patient demographics, medical histories, encounter notes, and insurance information while ensuring compliance and attention to detail.
• Manage the full prior authorization process by coordinating with insurance providers, physicians, and patients to obtain timely approvals for medications, treatments, and medical procedures.
• Utilize medical terminology and basic medication dosage knowledge to assist with allergy serum preparation, prescription coordination, and patient treatment documentation.
• Communicate with patients in a professional, compassionate, and customer-focused manner by answering questions, scheduling appointments, providing follow-up information, and supporting overall patient satisfaction.
• Support daily clinical and administrative office operations by maintaining organized workflows, preparing documentation, monitoring schedules, and ensuring providers and clinical staff have the necessary resources for efficient patient care.
• Perform high-volume data entry with accuracy and efficiency in a fast-paced medical office environment while maintaining confidentiality and professionalism.
• Collaborate closely with healthcare providers, clinical staff, and insurance representatives to improve office efficiency, patient care coordination, and operational support.

Benefits and Eligibility Specialist at Nevada Comprehensive Pain Center (2025-10 – 2026-01)

• Verified patient insurance eligibility and coverage prior to surgical procedures, ensuring accuracy of benefits, copayments, and preauthorization requirements.
• Communicated with insurance carriers to confirm benefit levels, resolve discrepancies, and obtain pre-certifications for surgeries and diagnostic procedures.
• Explained insurance benefits, financial responsibilities, and payment options to patients in a clear and compassionate manner.
• Processed and maintained patient demographic, insurance, and billing information in the clinic's electronic health record (EHR) system.
• Coordinated with surgeons, nurses, and billing departments to ensure accurate scheduling and claims submission.
• Reviewed and interpreted Explanation of Benefits (EOBs) to identify underpayments, denials, or coordination of benefits issues.
• Assisted patients with completing financial assistance or payment plan applications as needed.
• Maintained up-to-date knowledge of payer policies, CPT/ICD coding, and HIPAA compliance standards.
• Monitored daily eligibility reports and resolved coverage or authorization issues prior to procedures.
• Provided administrative support for the clinic's revenue cycle operations by ensuring clean claim submission and reducing delays in reimbursement.

Physical Therapy Aide & Office Coordinator | Patient Care & Insurance Coordination | Wound Care Technician at DESERT VIEW HOSPITAL (2023-09 – 2025-10)

Dedicated healthcare professional with hands-on experience in both clinical and administrative roles within outpatient and hospital settings. As a Physical Therapy Aide and Office Coordinator, I collaborate closely with patients to establish therapy schedules and coordinate care between Physical Therapists (PTs) and Physical Therapist Assistants (PTAs). I manage insurance verification, ensure prior authorizations are obtained when necessary, and clearly communicate copayments and deductible responsibilities to patients.

In addition to front office duties, I assist patients with therapeutic exercises under supervision, supporting their rehabilitation goals in a local clinic setting. At the main hospital, I also serve as a Wound Care Technician, providing direct patient care by cleaning, monitoring, and documenting complex and chronic wounds in collaboration with nursing and medical staff.

Admitting Representative – Emergency Department | Patient Intake & Insurance Verification at DESERT VIEW HOSPITAL (2023-01 – 2025-10)

Experienced in fast-paced, high-pressure healthcare environments, serving as the first point of contact for patients in the Emergency Department. Responsible for conducting thorough intake interviews to collect and verify essential patient information, including details for ambulance arrivals and sheriff/secure custody cases. Accurately verify insurance coverage, obtain necessary medical documents, and ensure all data is properly documented in compliance with hospital policies and HIPAA regulations.

Demonstrated ability to handle sensitive situations with professionalism, attention to detail, and empathy.

Pharmacy Technician | Medication Dispensing & Patient Support at CVS Health (2021-10 – 2022-10)

Served as a licensed Pharmacy Technician, responsible for filling, labeling, and distributing a high volume of prescriptions to residents across Pahrump. Maintained accurate inventory of routine maintenance medications as well as controlled substances (Class CIII–CV), ensuring compliance with regulatory standards. Built strong patient relationships through daily interactions, providing guidance and support with medication use, refills, and insurance-related inquiries.

Demonstrated attention to detail, accuracy, and customer service in a high-volume retail or clinical pharmacy setting.

Senior Patient Care & Community Support | Nutrition, Comfort & Transportation Services at Pahrump Senior Center (2019-01 – 2020-01)

Provided compassionate care and daily support to senior patients, ensuring their comfort, safety, and well-being. Oversaw and maintained individualized dietary needs, delivering proper nutrition based on health conditions and preferences. Played an active role in organizing and supporting home food delivery and transportation services for local seniors, helping to improve access to care, meals, and appointments.

Demonstrated patience, empathy, and strong communication skills while working with vulnerable populations in both clinical and community settings.

Admitting Registrar at DESERT VIEW HOSPITAL

High School Diploma – Pathways Innovation Education (2017-08 – 2021-06)