Cody Hosang

A results-driven professional seeking an F&I position with an organization that values a self-motivated, goal-oriented individual. With a proven track record of success, I am eager to contribute my skills to enhance customer satisfaction (CSI) and drive profit maximization.

Lead Sales Consultant at Off Lease Only (2019-11 – 2023-06)

• Generated a 25% year-over-year sales increase by building a robust pipeline through digital lead generation and a structured post-sale follow-up process, resulting in a 35% growth in referral and repeat business.
• Earned multiple Salesperson of the Month awards by consistently exceeding monthly sales and performance goals, averaging 25-30 car sales a month.
• Maintained an average 100% Customer Satisfaction (CSI) rating by delivering exceptional customer experience throughout every stage of the buying process (DealerRater, Cars.com).
• Collaborated closely with Sales Managers and Finance Managers to structure financing solutions, overcome credit challenges, and maximize customer satisfaction.

Sales Associate at Florida Fine Used Cars (2018-10 – 2019-11)

• Assisted customer through the vehicle purchase process, selection, vehicle test drive, and presentation.
• Closed sales by overcoming objections and completing purchase documents.
• Maintained repeat and referral business by providing exceptional customer service.
• Worked closely with Management and F&I Teams to ensure accurate paperwork and smooth deal transitions.

Designer Specialist at Nordstrom (2015-10 – 2018-05)

• Delivered customer experience by building relationships, networking, identifying client needs, and providing personal retail recommendations.
• Developed repeat business through exceptional follow-up, attention to detail, and strong client relationships.
• Managed customer interactions in a high-end retail environment, maintaining professionalism and sales performance.
• Recognized as top 10 sales associate and top 50 performer company-wide, earning the Pacesetter Award, for outstanding sales performance and customer service excellence.

Diploma in Automotive Finance Management – Automotive Dealership Institute (2026)

Certificate in Customer Satisfaction Index (CSI) – Automotive Dealership Institute (2026)

Airport Management – Miami Dade College (2015)