Cody Owens

CompTIA Security+ certified professional transitioning from emergency medical services into information technology and desktop support. Experienced in high-pressure, customer-facing environments requiring service ticket management, incident prioritization, systematic problem-solving, clear communication, and accurate electronic documentation. Hands-on technical training through 60+ lab environments covering Windows and Linux administration, network connectivity troubleshooting, system diagnostics, and endpoint security.

Brings extensive experience assisting people under pressure, coordinating service workflows, and maintaining dependable operations.

Advanced Emergency Medical Technician - EMS Teams - Nashville, TN

(2025-07)

• Manage assigned dispatch calls and patient-service tickets through completion, prioritizing requests, coordinating with dispatch, and maintaining accurate electronic documentation.
• Deliver high-quality customer service in high-pressure situations by rapidly assessing concerns, gathering critical information, and developing practical solutions under strict time constraints.
• Utilize Toughbooks, tablets, smartphones, and mobile computing platforms to manage assignments, access information, and support daily operational workflows.
• Maintain detailed electronic records through Traumasoft and ESO while adhering to strict documentation, privacy, and compliance standards.
• Coordinate with dispatch, hospitals, and multidisciplinary teams to communicate critical updates, adapt to changing priorities, and assist with onboarding new personnel.

Advanced Emergency Medical Technician - Amerimed - Nashville, TN

(2023-02 - 2024-11)

• Managed time-sensitive service assignments, emergency response workflows, and competing operational priorities while maintaining clear communication and accurate documentation.
• Delivered professional patient and family support during stressful situations, gathering essential information and coordinating appropriate responses.
• Produced accurate electronic patient care documentation while collaborating with dispatchers and healthcare providers to resolve operational challenges.

Volunteer Firefighter - Pleasant View Volunteer Fire Dept

EMT - Medic One

Associate of Science - Medical for Basic & Advanced Emergency Technology - Volunteer State Community College

Associate of Applied Science - Police Science - Nashville State Community College